What users are saying about
64 Ratings
5 Ratings
64 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 3.6 out of 100

Attribute Ratings

  • Bazaarvoice is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Bazaarvoice

83%
30 Ratings
3.0

TINT

30%
1 Rating

Likelihood to Renew

9.0

Bazaarvoice

90%
4 Ratings

TINT

N/A
0 Ratings

Usability

9.0

Bazaarvoice

90%
1 Rating

TINT

N/A
0 Ratings

Availability

9.0

Bazaarvoice

90%
2 Ratings

TINT

N/A
0 Ratings

Support Rating

8.9

Bazaarvoice

89%
14 Ratings

TINT

N/A
0 Ratings

Implementation Rating

9.0

Bazaarvoice

90%
3 Ratings

TINT

N/A
0 Ratings

Likelihood to Recommend

Bazaarvoice

Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
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TINT

[Tint should] Improve response times in between initial quotes and questions to same-day support as promised. Overall, for our limited needs for a social media at hosted conference, it suited our needs, but would not have paid extra for customer support - you will be on your own for this one. Customer support was factored into cost, which is why it is difficult to recommend TINT.
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Pros

Bazaarvoice

  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
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TINT

  • The social media wall became an instant hit at our conference.
  • The social media wall customization was excellent in terms of branding and customizations.
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Cons

Bazaarvoice

  • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
  • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
  • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
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TINT

  • Customer service: it took 10 business days to get initial questions answered from our sales contact, Matt. After we purchased the mid-grade package that came with prioritized email responses, it took 4 hours to respond to an emergency issue. We were never informed that our LinkedIn accounts would not be compatible with the Tint platform, which is significant is this is one of your main sources for content generation. After being able to jump on to a call with Alex and Customer Success in the middle of a crazy busy conference, we were promised a follow-up call to see what could be done about billing. 2 emails later and no response. I just received responses to some tickets 30+ days after event ended. Do not pay for the mid-grade package. Your emails will not be prioritized. Be sure to double check that all social media platforms you intend to use are functioning with platform before purchasing.
  • The auto scroll feature is a bit abrupt in transitions and would advise smoother visual when sliding between social media posts.
  • Better improvement on duplicate posts and pictures - many still made it through filter and generated repetitive content.
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Pricing Details

Bazaarvoice

Starting Price

Editions & Modules

Bazaarvoice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TINT

    Starting Price

    Editions & Modules

    TINT editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Bazaarvoice

      We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
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      TINT

      No answers on this topic

      Usability

      Bazaarvoice

      I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
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      TINT

      No answers on this topic

      Support Rating

      Bazaarvoice

      The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
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      TINT

      No answers on this topic

      Implementation Rating

      Bazaarvoice

      Save time and energy by utilizing their implementation team!
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      TINT

      No answers on this topic

      Alternatives Considered

      Bazaarvoice

      Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
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      TINT

      I chose Tint because of the ability to customize and better brand for social media wall engagement. And for promised customer support, which ultimately Tint lacks. I'm a nice guy and I also believe in holding companies accountable to the high standards that are promised.
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      Return on Investment

      Bazaarvoice

      • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
      • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
      • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
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      TINT

      • Increased social media engagement at event
      • Increased online engagement for event
      • Increased brand awareness
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