TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Benchling

    Score9 out of 10
    N/ABenchling’s cloud platform is used by pharmaceutical and biotech companies to analyze complex datasets, streamline research workflows, design DNA using CRISPR gene-editing technology and more.

    $0

    per month

    Creatio

    Score9.3 out of 10
    N/ACreatio offers an agentic CRM and workflow platform. Its offerings include Creatio Studio, a no-code agentic platform to build applications and AI agents with natural language and visual designers, and a CRM suite with embedded AI agents across Creatio Marketing, Sales, and Service. The platform also includes industry workflows across 19 verticals and a range of marketplace add-ons. Creatio products can be purchased separately or as a unified CRM solution to…

    $10,000

    per year (minimum price for new users)

    Pricing
    BenchlingCreatio
    Editions & Modules
    Academic
    $0
    Professional
    Contact Benchling for price
    Enterprise
    Contact Benchling for price
    Growth
    $25
    per month per user
    Enterprise
    $55
    per month per user
    Unlimited
    $85
    per month per user
    Offerings
    Pricing Offerings
    BenchlingCreatio
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCreatio Sales, Creatio Marketing, and Creatio Service are available as add-ons for $15 per month, per user. Creatio AI is included in every tier of the Creatio platform (Growth, Enterprise, and Unlimited). Creatio AI starts at $5,000 per year
    More Pricing Information
    Community Pulse
    BenchlingCreatio
    Considered Both Products
    Benchling, Inc.
    No answer on this topic
    Creatio
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    43 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    39 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    42 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    29 Answers
    Implementation went as expected
    No answers on this topic
    85%
    Implementation went as expected
    34 Answers
    Features
    BenchlingCreatio
    Low-Code Development
    Comparison of Low-Code Development features of Benchling and Creatio
    Feature
    Benchling
    -
    Ratings
    Creatio
    8.5
    37 Ratings
    3% below category average
    Platform Security00 Ratings8.035 Ratings
    Platform User Management00 Ratings9.037 Ratings
    Reusability00 Ratings9.035 Ratings
    Platform Scalability00 Ratings8.036 Ratings
    Best Alternatives
    BenchlingCreatio
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    SAP Datasphere
    Score8.6 out of 10
    Quixy
    Score9.9 out of 10
    Enterprises
    Snowflake
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BenchlingCreatio
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (59 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (40 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (38 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.6
    (2 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    BenchlingCreatio
    Likelihood to Recommend
    Benchling, Inc.
    Benchling is especially well suited to groups or contexts where there are many users who do not have a coding background but need a seamless and structured approach to data. Benchling is particularly useful in cases where there are data flows from instruments and other devices where the data can be deposited in an automated fashion. It is likely less appropriate or useful to users who are just looking for a general data warehouse solution.
    Incentivized
    Read full review
    Creatio
    Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.
    Incentivized
    Read full review
    Pros
    Benchling, Inc.
    • Excellent easy to use and beautiful UI
    • Great customer support and training
    • Has no code ways of retrieving and depositing data
    Incentivized
    Read full review
    Creatio
    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review
    Cons
    Benchling, Inc.
    • Some of the integrations can be a bit spotty so it depends on what kind of data source you are integrating
    • Sometimes new users are not always aware of all the various functionality that Benchling has - can do better to provide more user awareness of more complex features
    Incentivized
    Read full review
    Creatio
    • When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
    • The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.
    Read full review
    Likelihood to Renew
    Benchling, Inc.
    No answers on this topic
    Creatio
    We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.
    Incentivized
    Read full review
    Usability
    Benchling, Inc.
    No answers on this topic
    Creatio
    Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.
    Read full review
    Reliability and Availability
    Benchling, Inc.
    No answers on this topic
    Creatio
    Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.
    Incentivized
    Read full review
    Performance
    Benchling, Inc.
    No answers on this topic
    Creatio
    Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.
    Incentivized
    Read full review
    Support Rating
    Benchling, Inc.
    No answers on this topic
    Creatio
    The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work
    Read full review
    Online Training
    Benchling, Inc.
    No answers on this topic
    Creatio
    Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.
    Incentivized
    Read full review
    Implementation Rating
    Benchling, Inc.
    No answers on this topic
    Creatio
    The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.
    Incentivized
    Read full review
    Alternatives Considered
    Benchling, Inc.
    Benchling was much more of a full stack solution and provide much more features that were relevant to the group. Airtable was more of a generic way to manage large amounts of data, but the complexity was still high for the types of data that would be need to be managed and there would need to be some workarounds. Overall Benchling was selected since it also had an electronic lab notebook feature which was very useful to associates in addition to its data workflows.
    Incentivized
    Read full review
    Creatio
    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Read full review
    Scalability
    Benchling, Inc.
    No answers on this topic
    Creatio
    I can see the promise of how it can be customized to other aspects of our business.
    Incentivized
    Read full review
    Return on Investment
    Benchling, Inc.
    • It had a positive ROI in terms of reducing the amount of time spent on data movement and curation by associates
    • It had a positive ROI in terms of increasing the number of insights from structured data
    • It reduced the number of data entry and analysis errors by associates which led to a positive ROI in terms of efficiency and reducing time wasted by tracking down errors in data
    Incentivized
    Read full review
    Creatio
    • We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
    • Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods
    Read full review
    ScreenShots

    Creatio Screenshots

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