What users are saying about
17 Ratings
4 Ratings
17 Ratings
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Score 8.3 out of 100
4 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Benchmark Email

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Tim Colson | TrustRadius Reviewer

MessageGears

MessageGears can be a solid, inexpensive email solution and you can be able to send millions of emails per year. In 2020, we delivered over 235 million emails at a fraction of what that would cost with any other email service provider. We worked with MessageGears on a custom solution with our database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Benchmark Email
8.4
MessageGears
4.6
WYSIWYG email editor
Benchmark Email
7.8
MessageGears
Dynamic content
Benchmark Email
8.1
MessageGears
2.0
Ability to test dynamic content
Benchmark Email
9.2
MessageGears
2.0
Landing pages
Benchmark Email
9.6
MessageGears
A/B testing
Benchmark Email
9.3
MessageGears
6.0
Mobile optimization
Benchmark Email
8.9
MessageGears
8.0
Email deliverability reporting
Benchmark Email
8.5
MessageGears
8.0
List management
Benchmark Email
5.9
MessageGears
5.0
Triggered drip sequences
Benchmark Email
8.2
MessageGears
1.0

Reporting & Analytics

Benchmark Email
7.5
MessageGears
3.0
Dashboards
Benchmark Email
7.6
MessageGears
3.0
Standard reports
Benchmark Email
7.6
MessageGears
3.0
Custom reports
Benchmark Email
7.3
MessageGears
3.0

Pre-Send Testing

Benchmark Email
MessageGears
6.8
Link Tracking
Benchmark Email
MessageGears
8.0
Image Validation
Benchmark Email
MessageGears
7.0
Inbox Display
Benchmark Email
MessageGears
7.0
Spelling and Grammar Check
Benchmark Email
MessageGears
6.0
Spam Testing
Benchmark Email
MessageGears
6.0
Email Previews
Benchmark Email
MessageGears
7.0

Pros

Benchmark Email

  • Great native split testing for a/b groups.
  • Automation of list cleaning is a breeze -- very easy!
  • Native analytics are decent, but not amazing.
Blake Baron | TrustRadius Reviewer

MessageGears

  • Solid customer service
  • Inexpensive solution
  • Flexibility in setup
Anonymous | TrustRadius Reviewer

Cons

Benchmark Email

  • Scheduling emails can be a nightmare. I, for some reason, can never schedule an email at the correct time I want. They make the time zones confusing and it's in a 24 hour format which is annoying.
  • You can customize well in the editor but it can be an extremely painful experience if you make a mistake. There's no undo button after you save something.
  • Email automation is available but it's extremely basic.
Anonymous | TrustRadius Reviewer

MessageGears

  • Due to our custom connection, we miss out on some features
  • Our organization codes in HTML versus drag and drop editor
  • Education on new enhancements
Anonymous | TrustRadius Reviewer

Usability

Benchmark Email

No score
No answers yet
No answers on this topic

MessageGears

MessageGears 6.0
Based on 1 answer
Our situation is unique so I believe we are working on a semi-outdated UI which needs a tune up / version upgrade. Similarly, our custom connection means that we do not have access to the full feature set so I've never experienced MessageGears' best functionality
Anonymous | TrustRadius Reviewer

Support Rating

Benchmark Email

No score
No answers yet
No answers on this topic

MessageGears

MessageGears 8.0
Based on 1 answer
MessageGears support is always quick to respond when we have an issue, which is rare. Gail has been our main rep and she has been great. We don't have many issues so luckily, we don't need to lean on their customer support team much. That said, it would be beneficial to hear from upper management more.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Benchmark Email

Of the free email marketing services I tried, Benchmark could only stack up against Zoho Campaigns and Moosend. as unfortunately, MailChimp has better signup form customization options, SendinBlue's free plan offers advanced automation and MailerLite offers advanced customization and the creation of landing page.I do believe that Benchmark email has a lot of potential, and if they fix the design issues and the allow signup forms to have their own URLs that can easily be shared, then they would stack up well against most free ESPs.
Abigail Nwaocha | TrustRadius Reviewer

MessageGears

Bronto is a much better email service provider, though our choice to use MessageGears is based on our unique database situation, our partnership with them, and our deal structure. The automation and functionality within Bronto is superior, but it also comes with a hefty price tag; MessageGears provides the scale we need
Anonymous | TrustRadius Reviewer

Return on Investment

Benchmark Email

  • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
Anonymous | TrustRadius Reviewer

MessageGears

  • Very High ROAS
  • Inexpensive CPMs
  • Always a top performing marketing channel
Anonymous | TrustRadius Reviewer

Pricing Details

Benchmark Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MessageGears

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Benchmark Email
8.0
MessageGears
6.0

Likelihood to Renew

Benchmark Email
8.0
MessageGears

Usability

Benchmark Email
MessageGears
6.0

Support Rating

Benchmark Email
MessageGears
8.0

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