Benefitfocus vs. Netchex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Benefitfocus
Score 7.6 out of 10
N/A
Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.N/A
Netchex
Score 8.3 out of 10
N/A
Netchex is a HR, payroll, and tax administration software platform with solutions dedicated to recruitment, hiring, and onboarding as well as payroll, tax compliance, HR, time/attendance, benefits management, and analytics for these areas.N/A
Pricing
BenefitfocusNetchex
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BenefitfocusNetchex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BenefitfocusNetchex
Top Pros
Top Cons

No answers on this topic

Features
BenefitfocusNetchex
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Benefitfocus
-
Ratings
Netchex
9.0
16 Ratings
11% above category average
Pay calculation00 Ratings9.716 Ratings
Support for external payroll vendors00 Ratings7.05 Ratings
Off-cycle/On-Demand payment00 Ratings8.911 Ratings
Benefit plan administration00 Ratings9.713 Ratings
Direct deposit files00 Ratings10.016 Ratings
Salary revision and increment management00 Ratings9.611 Ratings
Reimbursement management00 Ratings8.17 Ratings
Best Alternatives
BenefitfocusNetchex
Small Businesses
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Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
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Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
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User Ratings
BenefitfocusNetchex
Likelihood to Recommend
10.0
(2 ratings)
9.1
(24 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(2 ratings)
Usability
-
(0 ratings)
9.8
(2 ratings)
Support Rating
-
(0 ratings)
9.8
(3 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
BenefitfocusNetchex
Likelihood to Recommend
Benefitfocus
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
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Netchex
Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
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Pros
Benefitfocus
  • Enrollment Reports
  • Customer Service
  • File Feed Setup
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Netchex
  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
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Cons
Benefitfocus
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
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Netchex
  • SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS
  • WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE
  • NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END.
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Likelihood to Renew
Benefitfocus
No answers on this topic
Netchex
Easy to work with.
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Usability
Benefitfocus
No answers on this topic
Netchex
Very user friendly and great interface.
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Support Rating
Benefitfocus
No answers on this topic
Netchex
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
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Implementation Rating
Benefitfocus
No answers on this topic
Netchex
Implementation took some time but was pretty much error free.
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Alternatives Considered
Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
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Netchex
I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
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Return on Investment
Benefitfocus
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
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Netchex
  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
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ScreenShots