Item: Netchex
Rating: 9
Author: John Riley, SHRM-CP

Overall Satisfaction with Netchex

Use Cases and Deployment Scope

We are currently using Netchex across our entire organization from admin to end user access for payroll and time management. When it comes to process payroll for our company Netchex makes it easy and efficient.

Pros and Cons

Pros

A+ Customer Service team that is always ready and available.
Quick integration
User Friendly
New age a cool design and lots of features to choose from.

Cons

Scheduling I feel still needs a little work, if you use that feature.
Open enrollment for benefits management is a little archaic. Needs to be updated bad and has lots of bugs.
Timecard system needs to be updated.

Most Important Features

Payroll
Time Keeping
Benefits management

Return on Investment

Netchex helps us be more efficient when process payroll therefore saving us time.
Netchex reduces the need for multiple platforms, saving money!
Netchex always stays current with new efficient ways of doing things.

Key Insights

Do you think Netchex delivers good value for the price?

Yes

Are you happy with Netchex's feature set?

Yes

Did Netchex live up to sales and marketing promises?

Yes

Did implementation of Netchex go as expected?

Yes

Would you buy Netchex again?

Yes

Other Software Used

DocuSign, KeePass, Microsoft 365 Business Premium

Likelihood to Recommend

I think for a small to midsize company Netchex does a great job keeping up with the big players in the industry and I would for sure recommend them as they have always done a great job for us. They are a great partner when it comes to processing payroll and staying current.

Netchex Feature Ratings

Using Netchex

Users and Roles

98 - We use Netchex across al business functions. From accounting, HR, Operations and more.

Support Headcount Required

Business Processes Supported

HRIS
Payroll
Benefits

Innovative Uses

Reporting
PTO

Future Planned Uses

We may start using Netinsights

Likelihood to Renew

Evaluating Netchex and Competitors

Products Replaced

Key Differentiators

Price
Product Features

Customer Service

Evaluation Lessons Learned

We might look more closely at reporting features.

Netchex Implementation

Implementation Rating

There were no issues

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Change management was minimal

Netchex Support

Support Rating

Always available and ready to help.

Netchex Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response	None

Premium Support

To my knowledge you do not have to purchase premium support.

Bug Resolution

Yes

Exceptional Examples of Netchex Support

Yes, When we were having problems with creating a PTO accrual plan they went above and beyond helping us get everything lined out.

Using Netchex

Usability

Very user friendly and great interface.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None