What users are saying about
19 Ratings
19 Ratings
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Score 9.2 out of 100
319 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

BetterCloud

Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.
Anonymous | TrustRadius Reviewer

Splunk Enterprise

Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
Kuntal Das | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

BetterCloud
Splunk Enterprise
9.1
Centralized event and log data collection
BetterCloud
Splunk Enterprise
9.7
Correlation
BetterCloud
Splunk Enterprise
9.3
Event and log normalization/management
BetterCloud
Splunk Enterprise
9.3
Deployment flexibility
BetterCloud
Splunk Enterprise
8.7
Integration with Identity and Access Management Tools
BetterCloud
Splunk Enterprise
8.6
Custom dashboards and workspaces
BetterCloud
Splunk Enterprise
9.2
Host and network-based intrusion detection
BetterCloud
Splunk Enterprise
8.8

Pros

BetterCloud

  • Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
  • Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
  • Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
Rose Layton | TrustRadius Reviewer

Splunk Enterprise

  • Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
  • Common location to go for all logs even if the logs themselves aren't in the same place.
  • Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).
Anonymous | TrustRadius Reviewer

Cons

BetterCloud

  • Since BetterCloud is hosted on the Google Apps engine, I have occasionally had problems with it. Due to the fact that our network load-balances across two internet links, if the connection changes dynamically I will usually have to log out and back in.
Jamie Dear | TrustRadius Reviewer

Splunk Enterprise

  • Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
  • Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
  • My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BetterCloud

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 10.0
Based on 17 answers
We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
Anonymous | TrustRadius Reviewer

Usability

BetterCloud

BetterCloud 9.0
Based on 1 answer
It is very user friendly.
Shayna O'Doran | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 9.0
Based on 3 answers
You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
Kenneth Taitingfong | TrustRadius Reviewer

Reliability and Availability

BetterCloud

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 10.0
Based on 1 answer
When properly setup and configured, Splunk is extremely reliable.
Anonymous | TrustRadius Reviewer

Support Rating

BetterCloud

BetterCloud 8.8
Based on 5 answers
BetterCloud support is easy to engage. They always have responded within a few hours and can typically solve any issue or answer any question within the first email or two. They have been a great partner for us in managing our GSuite Domain and making the admin functions much easier for a small IT Team.
Mikel Seidl | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 8.6
Based on 25 answers
Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
Anonymous | TrustRadius Reviewer

Implementation Rating

BetterCloud

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 9.0
Based on 3 answers
Smooth without too many major issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BetterCloud

BetterCloud exists as a unique product that doesn't directly compete with many other products or companies. It does handle user management, policy management, security and compliance, and more but other products don't tie things together the same way that Bettercloud does. It doesn't provide SSO (like Okta) and doesn't provide network-layer security (like Netskope) but it does offer a way to tie identity and security together.
Tristan Dobbs | TrustRadius Reviewer

Splunk Enterprise

Splunk is proving to be a formidable replacement for Qradar, which we had as our previous SIEM. Qradar was powerful, but not easy to customize and quite limited. Splunk is not per se a "SIEM" but it can be in the way you used it. Also there is an Enterprise Security App that is available to buy and sit on top of Splunk, and that will take care of any concerns with needing a full-fledged SIEM. Splunk wins.
Anonymous | TrustRadius Reviewer

Scalability

BetterCloud

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 9.1
Based on 1 answer
Splunk can scale in to the petabyte per day range which of course is awesome
Rick Yetter | TrustRadius Reviewer

Return on Investment

BetterCloud

  • BetterCloud has enabled us to keep our IT staff smaller and be more efficient with our admin time.
  • Having a universal signature has allowed our marketing team to really keep our brand clean and consistent
  • The delegation tools it provides have streamlined how our departments can collaborate and cover for those on vacation.
Jon Shurtliff | TrustRadius Reviewer

Splunk Enterprise

  • I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BetterCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BetterCloud Editions & Modules

Edition
BetterCloud One$31
BetterCloud Core$61
BetterCloud Enterprise$101
  1. per user/month
Additional Pricing Details
Users are all employees within an organization that use the connected SaaS applications.

Splunk Enterprise

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Enterprise Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BetterCloud
9.1
Splunk Enterprise
9.2

Likelihood to Renew

BetterCloud
Splunk Enterprise
10.0

Usability

BetterCloud
9.0
Splunk Enterprise
9.0

Reliability and Availability

BetterCloud
Splunk Enterprise
10.0

Support Rating

BetterCloud
8.8
Splunk Enterprise
8.6

Implementation Rating

BetterCloud
Splunk Enterprise
9.0

Scalability

BetterCloud
Splunk Enterprise
9.1

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