195 Ratings
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Score 8.8 out of 100
67 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

BeyondTrust Remote Support (Legacy)

I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
Anonymous | TrustRadius Reviewer

VMware Fusion

VMWare Fusion is perfectly suited for an application developer because it allows the dev to create cross-platform applications across the entire spectrum of operating systems without changing devices. An example of where it is less appropriate would be an environment where users are not required or have no need, to use multiple operating systems.
Michael Timms | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

BeyondTrust Remote Support (Legacy)
8.8
VMware Fusion
7.8
Screen sharing
BeyondTrust Remote Support (Legacy)
9.6
VMware Fusion
9.1
File transfer
BeyondTrust Remote Support (Legacy)
8.7
VMware Fusion
8.7
Instant message
BeyondTrust Remote Support (Legacy)
7.7
VMware Fusion
Secure remote access with Smart Card authentication
BeyondTrust Remote Support (Legacy)
9.0
VMware Fusion
5.9
Access to sleeping/powered-off computers
BeyondTrust Remote Support (Legacy)
7.5
VMware Fusion
9.1
Over-the-Internet remote session
BeyondTrust Remote Support (Legacy)
9.6
VMware Fusion
5.0
Initiate remote control from mobile
BeyondTrust Remote Support (Legacy)
8.6
VMware Fusion
3.1
Remote management of servers & workstations
BeyondTrust Remote Support (Legacy)
9.6
VMware Fusion
9.0
Remote Active Directory® management
BeyondTrust Remote Support (Legacy)
9.3
VMware Fusion
7.1
Centralized management dashboard
BeyondTrust Remote Support (Legacy)
9.1
VMware Fusion
9.5
Session record
BeyondTrust Remote Support (Legacy)
9.1
VMware Fusion
5.0
Annotations
BeyondTrust Remote Support (Legacy)
9.3
VMware Fusion
9.5
Monitoring and Alerts
BeyondTrust Remote Support (Legacy)
8.9
VMware Fusion
9.9
Multi-platform remote control
BeyondTrust Remote Support (Legacy)
7.9
VMware Fusion
10.0

Pros

BeyondTrust Remote Support (Legacy)

  • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
  • Remote access to the end point as long as they have internet access.
  • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
Randy MacFarland | TrustRadius Reviewer

VMware Fusion

  • Getting around the settings of VMware Fusion is very intuitive, I've never had trouble finding or tweaking a setting (hard disk increase for example).
  • Creating and restoring Snapshots is very easy and useful.
  • Installing and pulling in a previously created VM is very simple.
Fatima T | TrustRadius Reviewer

Cons

BeyondTrust Remote Support (Legacy)

  • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
  • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
  • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
Patrick Cranston | TrustRadius Reviewer

VMware Fusion

  • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
  • I would like to see price decrease.
  • Better remote host connection capabilities - remote server connections are available but connections are spotty.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Likelihood to Renew

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 64 answers
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
Kevin Baldwin | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Usability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.7
Based on 25 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
D. SKye Hodges | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
As I have said 3-4 times in this review, VMware fusion is the best application for system vitalization on Apple Workstations. I have tried all the others and you get what you pay for in the cases of free applications. Even when tested against paid options, Fusion is the best for me and my team.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Reliability and Availability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 18 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Tracy Roberts | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Performance

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.4
Based on 14 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Support Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.7
Based on 54 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Kathryn McTaggart | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 7 answers
I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Jonah Dempcy | TrustRadius Reviewer

In-Person Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Online Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Implementation Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 39 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Peter Jurhs | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 1 answer
This is a workstation application and no install insights are needed.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Alternatives Considered

BeyondTrust Remote Support (Legacy)

Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
Anonymous | TrustRadius Reviewer

VMware Fusion

I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Anonymous | TrustRadius Reviewer

Scalability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
D. SKye Hodges | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Return on Investment

BeyondTrust Remote Support (Legacy)

  • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
  • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
  • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
Stevie Watson | TrustRadius Reviewer

VMware Fusion

  • Being less expensive than the competition, it has enabled us to deploy more computers for our students
  • It has reduced the effort to manage and update that our IT staff have to exert to keep the systems up-to-date
  • It has provided our students with a great learning environment that is flexible and allows for fine control of resource utilization
Stefan Semo | TrustRadius Reviewer

Pricing Details

BeyondTrust Remote Support (Legacy)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition
Bomgar Connect$49/mo per license
    Additional Pricing Details

    VMware Fusion

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    VMware Fusion Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    BeyondTrust Remote Support (Legacy)
    8.9
    VMware Fusion
    9.9

    Likelihood to Renew

    BeyondTrust Remote Support (Legacy)
    10.0
    VMware Fusion
    10.0

    Usability

    BeyondTrust Remote Support (Legacy)
    8.7
    VMware Fusion
    10.0

    Reliability and Availability

    BeyondTrust Remote Support (Legacy)
    8.8
    VMware Fusion

    Performance

    BeyondTrust Remote Support (Legacy)
    8.4
    VMware Fusion

    Support Rating

    BeyondTrust Remote Support (Legacy)
    9.7
    VMware Fusion
    10.0

    In-Person Training

    BeyondTrust Remote Support (Legacy)
    9.1
    VMware Fusion

    Online Training

    BeyondTrust Remote Support (Legacy)
    8.8
    VMware Fusion

    Implementation Rating

    BeyondTrust Remote Support (Legacy)
    10.0
    VMware Fusion
    10.0

    Scalability

    BeyondTrust Remote Support (Legacy)
    9.1
    VMware Fusion

    Add comparison