204 Ratings
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Score 8.8 out of 100
72 Ratings
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Score 9.4 out of 100

Feature Set Ratings

    Remote Administration

    9.2

    BeyondTrust Remote Support

    92%

    VMware Fusion

    Feature Set Not Supported
    N/A
    BeyondTrust Remote Support ranks higher in 14/14 features

    Screen sharing

    9.6
    96%
    48 Ratings
    N/A
    0 Ratings

    File transfer

    8.9
    89%
    45 Ratings
    N/A
    0 Ratings

    Instant message

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.5
    95%
    27 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.6
    96%
    48 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    34 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.5
    95%
    34 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    9.4
    94%
    18 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.7
    97%
    27 Ratings
    N/A
    0 Ratings

    Session record

    9.4
    94%
    39 Ratings
    N/A
    0 Ratings

    Annotations

    9.5
    95%
    31 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    9.0
    90%
    23 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • VMware Fusion is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • BeyondTrust Remote Support and VMware Fusion are tied in 3 areas: Likelihood to Renew, Usability, Implementation Rating

    Likelihood to Recommend

    8.6

    BeyondTrust Remote Support

    86%
    107 Ratings
    9.4

    VMware Fusion

    94%
    19 Ratings

    Likelihood to Renew

    10.0

    BeyondTrust Remote Support

    100%
    63 Ratings
    10.0

    VMware Fusion

    100%
    2 Ratings

    Usability

    9.0

    BeyondTrust Remote Support

    90%
    25 Ratings
    9.0

    VMware Fusion

    90%
    3 Ratings

    Availability

    8.8

    BeyondTrust Remote Support

    88%
    18 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Performance

    8.4

    BeyondTrust Remote Support

    84%
    14 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Support Rating

    9.7

    BeyondTrust Remote Support

    97%
    54 Ratings
    10.0

    VMware Fusion

    100%
    10 Ratings

    In-Person Training

    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    VMware Fusion

    N/A
    0 Ratings

    Online Training

    8.8

    BeyondTrust Remote Support

    88%
    3 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Implementation Rating

    10.0

    BeyondTrust Remote Support

    100%
    39 Ratings
    10.0

    VMware Fusion

    100%
    2 Ratings

    Configurability

    8.2

    BeyondTrust Remote Support

    82%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Ease of integration

    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    VMware Fusion

    N/A
    0 Ratings

    Product Scalability

    9.1

    BeyondTrust Remote Support

    91%
    5 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    VMware Fusion

    N/A
    0 Ratings

    Likelihood to Recommend

    BeyondTrust

    I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
    Read full review

    VMware

    Due to its perpetual licensing model, VMware Fusion is a great option for users whose needs do not change as much over time. It is also great for occasional-use scenarios such as testing and preparing code to run on newer platforms. Fusion is not really recommended for running graphics-intense applications as graphics acceleration in Fusion is fairly limited in both performance and API support. It has, however, come a very long way and offers near-native performance for many tasks.
    Read full review

    Pros

    BeyondTrust

    • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
    • Remote access to the end point as long as they have internet access.
    • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
    Read full review

    VMware

    • Allows users to run Windows only applications on their Mac without switching devices.
    • Fusion is excellent for Windows image creation, and works exceptionally well on the Mac environment.
    • Assists a Mac user to virtualize Windows apps.
    • Excellent for installing Linux distros for penetration testing.
    Read full review

    Cons

    BeyondTrust

    • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
    • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
    • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
    Read full review

    VMware

    • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
    • I would like to see price decrease.
    • Better remote host connection capabilities - remote server connections are available but connections are spotty.
    Read full review

    Pricing Details

    BeyondTrust Remote Support

    Starting Price

    $0

    Editions & Modules

    BeyondTrust Remote Support editions and modules pricing
    EditionModules
    Bomgar Connect$49/mo per license1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VMware Fusion

    Starting Price

    Editions & Modules

    VMware Fusion editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      BeyondTrust

      We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
      Read full review

      VMware

      For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
      Read full review

      Usability

      BeyondTrust

      Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
      Read full review

      VMware

      Sometimes the best surprise is no surprise and Fusion is just that. It's reliable and generally just works as expected every time (the only exception was running a boot camp install directly but that use-case scenario opens a can of worms due to how product activation works) The interface and settings are clean and simple and there is no hide and seek games to play.
      Read full review

      Reliability and Availability

      BeyondTrust

      The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
      Read full review

      VMware

      No answers on this topic

      Performance

      BeyondTrust

      There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
      Read full review

      VMware

      No answers on this topic

      Support Rating

      BeyondTrust

      The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
      Read full review

      VMware

      I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
      Read full review

      In-Person Training

      BeyondTrust

      we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
      Read full review

      VMware

      No answers on this topic

      Online Training

      BeyondTrust

      Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
      Read full review

      VMware

      No answers on this topic

      Implementation Rating

      BeyondTrust

      It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
      Read full review

      VMware

      This is a workstation application and no install insights are needed.
      Read full review

      Alternatives Considered

      BeyondTrust

      Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
      Read full review

      VMware

      I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
      Read full review

      Scalability

      BeyondTrust

      Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
      Read full review

      VMware

      No answers on this topic

      Return on Investment

      BeyondTrust

      • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
      • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
      • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
      Read full review

      VMware

      • Users using a VM often don't need something as "fancy" as VMware Fusion, and instead can use a free option like Virtual Box, so we waste money on using an extra amount of VMware Fusion licenses.
      • Developers using and IT admins using VMware Fusion for testing saves us time and money. Simply, we know mistakes would take time and money to fix, but VMware is powerful, allows for proper and fast testing.
      Read full review

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