What users are saying about
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Top Rated
599 Ratings
This review does not include a rating.

BigCommerce

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Top Rated
599 Ratings
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Score 8.5 out of 100
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Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

OroCommerce

No answers on this topic

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
OroCommerce
Product catalog & listings
BigCommerce
8.2
OroCommerce
Product management
BigCommerce
8.5
OroCommerce
Bulk product upload
BigCommerce
8.2
OroCommerce
Branding
BigCommerce
8.0
OroCommerce
Mobile storefront
BigCommerce
8.7
OroCommerce
Product variations
BigCommerce
8.3
OroCommerce
Website integration
BigCommerce
8.7
OroCommerce
Visual customization
BigCommerce
8.2
OroCommerce
CMS
BigCommerce
7.5
OroCommerce

Online Shopping Cart

BigCommerce
8.6
OroCommerce
Abandoned cart recovery
BigCommerce
8.5
OroCommerce
Checkout user experience
BigCommerce
8.7
OroCommerce

Online Payment System

BigCommerce
8.9
OroCommerce
eCommerce security
BigCommerce
8.9
OroCommerce

eCommerce Marketing

BigCommerce
7.9
OroCommerce
Promotions & discounts
BigCommerce
8.4
OroCommerce
Personalized recommendations
BigCommerce
7.9
OroCommerce
SEO
BigCommerce
7.5
OroCommerce

eCommerce Business Management

BigCommerce
8.1
OroCommerce
Multi-site management
BigCommerce
7.8
OroCommerce
Order processing
BigCommerce
9.0
OroCommerce
Inventory management
BigCommerce
8.4
OroCommerce
Shipping
BigCommerce
7.9
OroCommerce
Custom functionality
BigCommerce
7.7
OroCommerce

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

OroCommerce

No answers on this topic

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

OroCommerce

No answers on this topic

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

OroCommerce

No answers on this topic

Scalability

BigCommerce

BigCommerce 8.0
Based on 301 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

OroCommerce

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

OroCommerce

No answers on this topic

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

OroCommerce

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$35,000*

* installation

OroCommerce Editions & Modules

Edition
Enterprise Edition$35,000.001
Community Edition$0.00
  1. installation
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
OroCommerce

Likelihood to Renew

BigCommerce
9.9
OroCommerce

Usability

BigCommerce
9.6
OroCommerce

Reliability and Availability

BigCommerce
9.1
OroCommerce

Performance

BigCommerce
9.1
OroCommerce

Support Rating

BigCommerce
8.9
OroCommerce

Online Training

BigCommerce
9.1
OroCommerce

Implementation Rating

BigCommerce
8.5
OroCommerce

Scalability

BigCommerce
8.0
OroCommerce

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