BigCommerce: Probably the Best eCommerce Software ... Ever
Updated May 08, 2019

BigCommerce: Probably the Best eCommerce Software ... Ever

Francis Vassallo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.

The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.

The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.

  • Unparalleled Features
  • Lightning Fast
  • Rock-Solid Security
  • Bullet-Proof Reliability
  • Infinite SaaS Architecture Scalability
  • Robust & Future-Proof
  • Low Total Cost of Ownership
  • Best in class for mid-market brands
  • Designers might crave more freedom for customization
  • Developers might take issue with the fact that it’s not open-source
  • BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
  • The cost of ownership using an on-premise solution is far greater than a scalable, Software-as-a-Service (SaaS) platform.
  • BigCommerce offer hands-on catalog transfers for merchants with existing stores. This is unique within the industry and is a major benefit of building on BigCommerce and has saved us countless hours.
  • BigCommerce offers the right solution for merchants’ unique businesses with third-party apps and integrations, making it one of the most versatile in the market today.
From the basic plan to Enterprise plans, users take advantage of the same robust system architecture, enabling their business to scale without fear of outgrowing the platform. Many Enterprise Brands are now choosing SaaS eCommerce Technology; in an omnichannel world, innovation and ease-of-use are paramount - BigCommerce provides mid-market retailers the agility to hop on trends and outcompete the household names consumers are quickly forgetting.
BigCommerce open API infrastructure has enabled us to create custom integrations, built around our client's requirements. An example of this is: Charlie Bears who came to 5874 for three new BigCommerce sites: UK, Australia and USA. Our team custom built the new websites with integrations with Linnworks and ShipStation to help with fulfilment, while Vend was introduced to give them stock visibility across all three sites as well as the museum in Cornwall.
5874 are BigCommerce, Shopify, WooCommerce accredited. However, BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands. BigCommerce lowers your total cost of ownership with pricing at a quarter the cost of Magento, freeing up resources you need to grow your business. BigCommerce is also much more flexible in switching themes that rival Shopify.
BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
10
Mobile storefront
10
Product variations
10
Website integration
9
Visual customization
9
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
8
SEO
10
Order processing
10
Inventory management
9
Shipping
9
Custom functionality
10

Using BigCommerce

15 - Agency
15 - All product trained to a high standard
  • https://www.5874.co.uk/work/charlie-bears/
  • https://www.5874.co.uk/work/chickidee/
  • https://www.5874.co.uk/work/yumi/
  • https://www.5874.co.uk/work/seriously-silly-socks/
  • https://www.5874.co.uk/work/lisa-kay-london/
  • https://www.5874.co.uk/work/sole-bliss/
  • https://www.5874.co.uk/work/duke-of-uke/
  • https://www.5874.co.uk/work/want-that-trend/
  • In order to build a site that was a content-led eCommerce platform with full CMS control, the only solution was to relaunch the website on WordPress with commerce powered by BigCommerce.
  • Integration: with BigCommerce, WordPress and third-party extensions
  • Multi-Currency
  • Multi-Language
  • Multi-Site
Proving time after time to be the best in class SaaS e-commerce platform

Evaluating BigCommerce and Competitors

Yes - We did not decide that we wanted to replace Shopify and Magento, BigCommerce simply continues to prove again and again that it is the best choice for the worlds fastest growing, mid-market, online brands.

It offers powerful e-commerce tools that allow users to customize their site, manage shipping & payments, list products on social & retail sites. Mobile-ready storefront, secure & PCI compliant, native integration with many third-party apps and 100+ features included as standard.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
We consider BigCommmerce to be the industry's most versatile enterprise SaaS e-commerce solution at this time.
We undertake the same selection process every time; a full and thorough discovery workshop session will determine suitability and exact requirements for each and every project.

BigCommerce Implementation

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Yes - 1. Theme design
2. Upload/add product inventory
3. Create rules, e.g. shipping, discounts
4. Personalize your storefront
5. Integrations
6. User testing
7. Launch store
  • Marrying internal/legacy processes to online

BigCommerce Support

The 24/7 live agent support has been fantastic


ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - BigCommerce offers 24/7 support and dedicated account managers if required.
Yes - Owing to the complex nature of the open platform and our custom integration work, occasionally our developers may uncover bugs which need escalating - any platform that says they do not is not being honest! This has always been resolved quickly and efficiently, with both teams working towards a common goal.
In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.

Using BigCommerce

BigCommerce has recently released the new visual merchandising tool called 'Store Design' a great feature that makes designing and customising your store easier and allows you can see the effects of your edits. Brands with larger SKU counts often use faceted search, making it quicker and easier than ever for users to find the products they are looking for.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Highly intuitive control panel
  • Very fast server and page loading speeds
  • Flexibility in switching themes
  • Ease of integrating 3rd party apps
  • More limited app store than some competitors
  • Complex terminology
  • No mobile app
Yes - BigCommerce is fully responsive out of the box and was the first e-commerce platform (to our knowledge) to implement Google AMP (Accelerated Mobile Pages), a Google-backed project designed with open standard to have pages load quickly on mobile devices. Whilst Google has never officially stated on-site engagement as a ranking fact, but there is data showing a correlation and positive relationship between on-site engagement and SEO ranking