BigCommerce: Probably the Best eCommerce Software ... Ever
Updated May 08, 2019
BigCommerce: Probably the Best eCommerce Software ... Ever
Score 9 out of 10
Vetted Review
Software Version
Standard
Overall Satisfaction with BigCommerce
Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.
The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.
The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.
- Unparalleled Features
- Lightning Fast
- Rock-Solid Security
- Bullet-Proof Reliability
- Infinite SaaS Architecture Scalability
- Robust & Future-Proof
- Low Total Cost of Ownership
- Best in class for mid-market brands
- Designers might crave more freedom for customization
- Developers might take issue with the fact that it’s not open-source
- BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
- The cost of ownership using an on-premise solution is far greater than a scalable, Software-as-a-Service (SaaS) platform.
- BigCommerce offer hands-on catalog transfers for merchants with existing stores. This is unique within the industry and is a major benefit of building on BigCommerce and has saved us countless hours.
- BigCommerce offers the right solution for merchants’ unique businesses with third-party apps and integrations, making it one of the most versatile in the market today.
Not available
BigCommerce open API infrastructure has enabled us to create custom integrations, built around our client's requirements. An example of this is: Charlie Bears who came to 5874 for three new BigCommerce sites: UK, Australia and USA. Our team custom built the new websites with integrations with Linnworks and ShipStation to help with fulfilment, while Vend was introduced to give them stock visibility across all three sites as well as the museum in Cornwall.
5874 are BigCommerce, Shopify, WooCommerce accredited. However, BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands. BigCommerce lowers your total cost of ownership with pricing at a quarter the cost of Magento, freeing up resources you need to grow your business. BigCommerce is also much more flexible in switching themes that rival Shopify.
BigCommerce Feature Ratings
Using BigCommerce
15 - Agency
15 - All product trained to a high standard
- https://www.5874.co.uk/work/charlie-bears/
- https://www.5874.co.uk/work/chickidee/
- https://www.5874.co.uk/work/yumi/
- https://www.5874.co.uk/work/seriously-silly-socks/
- https://www.5874.co.uk/work/lisa-kay-london/
- https://www.5874.co.uk/work/sole-bliss/
- https://www.5874.co.uk/work/duke-of-uke/
- https://www.5874.co.uk/work/want-that-trend/
- In order to build a site that was a content-led eCommerce platform with full CMS control, the only solution was to relaunch the website on WordPress with commerce powered by BigCommerce.
- Integration: with BigCommerce, WordPress and third-party extensions
- Multi-Currency
- Multi-Language
- Multi-Site
Evaluating BigCommerce and Competitors
Yes - We did not decide that we wanted to replace Shopify and Magento, BigCommerce simply continues to prove again and again that it is the best choice for the worlds fastest growing, mid-market, online brands.
It offers powerful e-commerce tools that allow users to customize their site, manage shipping & payments, list products on social & retail sites. Mobile-ready storefront, secure & PCI compliant, native integration with many third-party apps and 100+ features included as standard.
It offers powerful e-commerce tools that allow users to customize their site, manage shipping & payments, list products on social & retail sites. Mobile-ready storefront, secure & PCI compliant, native integration with many third-party apps and 100+ features included as standard.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
We consider BigCommmerce to be the industry's most versatile enterprise SaaS e-commerce solution at this time.
We undertake the same selection process every time; a full and thorough discovery workshop session will determine suitability and exact requirements for each and every project.
BigCommerce Implementation
- Implemented in-house
Yes - 1. Theme design
2. Upload/add product inventory
3. Create rules, e.g. shipping, discounts
4. Personalize your storefront
5. Integrations
6. User testing
7. Launch store
2. Upload/add product inventory
3. Create rules, e.g. shipping, discounts
4. Personalize your storefront
5. Integrations
6. User testing
7. Launch store
- Marrying internal/legacy processes to online
BigCommerce Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - BigCommerce offers 24/7 support and dedicated account managers if required.
Yes - Owing to the complex nature of the open platform and our custom integration work, occasionally our developers may uncover bugs which need escalating - any platform that says they do not is not being honest! This has always been resolved quickly and efficiently, with both teams working towards a common goal.
In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.
Using BigCommerce
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Highly intuitive control panel
- Very fast server and page loading speeds
- Flexibility in switching themes
- Ease of integrating 3rd party apps
- More limited app store than some competitors
- Complex terminology
- No mobile app
Yes - BigCommerce is fully responsive out of the box and was the first e-commerce platform (to our knowledge) to implement Google AMP (Accelerated Mobile Pages), a Google-backed project designed with open standard to have pages load quickly on mobile devices. Whilst Google has never officially stated on-site engagement as a ranking fact, but there is data showing a correlation and positive relationship between on-site engagement and SEO ranking