BigCommerce is a well rounded great e-commerce platform
Updated February 29, 2024
BigCommerce is a well rounded great e-commerce platform
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with BigCommerce
We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You can run a website without knowing how to code if you need to. Of course the internet marketing department has no problem using the platform but it is also easy to use for our customer service department to manage consumer orders.
- BigCommerce Customer Support is fantastic.
- BigCommerce has consistently done upgrades and improvements to their product.
- BigCommerce is affordable.
- BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
- If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses. That said, you can do almost anything with the right theme and apps.
- The product promotions were lacking but they have updated that this year so this is now a PRO not a con. I expect more promotion flexibility will be coming soon.
- It would be great if ALL apps were available but it is not the fault of Bigcommerce that most apps are created for another platform first. But they usually get around to making them for BC.
- Having an e-commerce website has increased the company's ROI
- BigCommerce has streamlined our e-commerce operations over the previous program we used
- BigCommerce has 3rd party add-ons to create reviews, a speedy checkout, subscriptions, payment options, etc.
- New themes (Halothemes) are available now (2024) that include customer upselling and more right in the theme!
$100,000 to $500,000
BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these great programs. We are able to tailor our website to a great detail.
- Shopify, Magento Open Source and 3dcart
BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store!!! The best part about Bigcommerce is their Customer Service and Tech Support. Plus they answer the phone! I don't think I've ever even been placed in a hold queue. They are dedicated to their customers and provide outstanding service.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
Yes
Did implementation of BigCommerce go as expected?
Yes
Would you buy BigCommerce again?
Yes
BigCommerce Feature Ratings
Using BigCommerce
8 - Internet Marketing Manager & Coordinator - Website Look and Functions, Promotions, Product Management. Operations Manager & IT Manager - Product Inventory. Customer Service Team - manage customer orders, and input new customer orders as needed. Technical Consultant - Advanced Website Functions and integration with other products.
2 - Internet Marketing Manager & Internet Marketing Coordinator keep the site updated with banners, offers, product management, app management, theme management, and advanced coding as needed. Skills include graphics, html, css, SEO, domain & DNS management, and Bigcommerce backend platform management. Sometimes advanced coding.
- Product management and sales
- Offer creation and marketing
- Ability to add Apps for more functionality
- Ability to add custom code and pages as needed
- Ability to create a website using a theme that doesn't require advanced coding
- Bigcommerce has helped us to integrate features rather than making us hire a developer
- We found a theme that includes everything to create a new site without having to hire a developer (that was unexpected).
- We created an additional non-shopping site for people outside of the US since we only ship inside the US.
- New apps are coming out all the time to increase functionality.
- Integrations are key, in the future we'd like to directly integrate social media.
- New themes are available that include all kinds of customer retargeting and upselling.