BigCommerce is a well rounded great e-commerce platform
November 04, 2020

BigCommerce is a well rounded great e-commerce platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with BigCommerce

We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer.
  • BigCommerce Customer Support is fantastic.
  • BigCommerce has consistently done upgrades and improvements to their product.
  • BigCommerce is affordable.
  • BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
  • If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses.
  • The product promotions were lacking but they have updated that this year so this is now a PRO not a con.
  • Having an e-commerce website has increased the company's ROI
  • BigCommerce has streamlined our e-commerce operations over the previous program we used
  • BigCommerce has 3rd party add-ons to create reviews, a speedy checkout, subscriptions, payment options, etc.
BigCommerce is designed to provide a flexible and scalable software which can be deployed across multiple departments and sites as needed. We do utilize these features and have access points for different departments and different sites.
BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these great programs. We are able to tailor our website to a great detail.
BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store!!!
BigCommerce is an out-of-the-box solution for e-commerce. If you don't know anything about e-commerce their program is very easy to use and they provide templates so you don't even have to know how to code. If you do know how to code you can create your own template and customize the look and feel of your store as much as you want. The products are stored in the database so when you want a new template you do not lose any of your product set up. Customer support is always available and very helpful.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
8
Mobile storefront
8
Product variations
9
Website integration
8
Visual customization
10
CMS
9
Abandoned cart recovery
10
Checkout user experience
8
eCommerce security
9
Promotions & discounts
9
SEO
8
Multi-site management
9
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
8