BIGContacts vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Veeva CRM
Score 7.6 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
BIGContactsVeeva CRM
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsVeeva CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BIGContactsVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management9.87 Ratings10.04 Ratings
Workflow management9.57 Ratings9.04 Ratings
Territory management9.46 Ratings7.04 Ratings
Opportunity management9.57 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings10.03 Ratings
Contract management9.67 Ratings10.03 Ratings
Quote & order management9.76 Ratings9.03 Ratings
Interaction tracking9.75 Ratings10.04 Ratings
Channel / partner relationship management9.75 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Veeva CRM
9.3
3 Ratings
21% above category average
Case management9.86 Ratings10.03 Ratings
Call center management9.56 Ratings8.01 Ratings
Help desk management9.86 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Veeva CRM
8.5
3 Ratings
12% above category average
Lead management9.76 Ratings9.03 Ratings
Email marketing9.36 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
Veeva CRM
9.7
3 Ratings
24% above category average
Task management10.06 Ratings10.03 Ratings
Billing and invoicing management9.86 Ratings10.03 Ratings
Reporting9.96 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting9.34 Ratings8.03 Ratings
Pipeline visualization9.64 Ratings9.03 Ratings
Customizable reports9.74 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields10.04 Ratings8.04 Ratings
Custom objects9.44 Ratings7.04 Ratings
Scripting environment9.04 Ratings10.03 Ratings
API for custom integration8.74 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability9.53 Ratings9.04 Ratings
Role-based user permissions10.03 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Veeva CRM
8.5
1 Ratings
16% above category average
Social data10.03 Ratings8.01 Ratings
Social engagement9.53 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Veeva CRM
9.0
2 Ratings
23% above category average
Marketing automation8.53 Ratings9.02 Ratings
Compensation management9.53 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Veeva CRM
10.0
4 Ratings
28% above category average
Mobile access9.53 Ratings10.04 Ratings
Best Alternatives
BIGContactsVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsVeeva CRM
Likelihood to Recommend
9.6
(10 ratings)
9.0
(4 ratings)
Usability
9.4
(9 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
User Testimonials
BIGContactsVeeva CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
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Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
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Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Veeva Systems
No answers on this topic
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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Veeva Systems
No answers on this topic
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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Veeva Systems
Better for field based medical personnel when recording Medical calls.
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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ScreenShots