Bigin by Zoho CRM vs. Contactbook

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Contactbook
Score 8.0 out of 10
N/A
ContactBook helps users organize business contacts and keep it shared, so relevant people always have access to them. If contacts are modified, it will be reflected in all shared users. ContactBook is designed to make contact sharing simple and hassle-free. Share Contacts ContactBook is developed to simplify the process of sharing Gmail contacts across coworkers. Users can manage contacts in Google Contacts, sync from ContactBook interface and instantly share with team…N/A
Pricing
Bigin by Zoho CRMContactbook
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMContactbook
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMContactbook
Top Pros
Top Cons
Features
Bigin by Zoho CRMContactbook
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
79 Ratings
5% above category average
Contactbook
-
Ratings
Customer data management / contact management8.671 Ratings00 Ratings
Workflow management8.374 Ratings00 Ratings
Opportunity management8.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.068 Ratings00 Ratings
Contract management6.834 Ratings00 Ratings
Interaction tracking8.166 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
64 Ratings
5% above category average
Contactbook
-
Ratings
Lead management8.461 Ratings00 Ratings
Email marketing7.556 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.1
66 Ratings
6% above category average
Contactbook
-
Ratings
Task management8.265 Ratings00 Ratings
Reporting8.041 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
68 Ratings
7% above category average
Contactbook
-
Ratings
Pipeline visualization8.568 Ratings00 Ratings
Customizable reports7.761 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.1
72 Ratings
7% above category average
Contactbook
-
Ratings
Custom fields8.172 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
69 Ratings
3% above category average
Contactbook
-
Ratings
Single sign-on capability8.655 Ratings00 Ratings
Role-based user permissions8.667 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.7
38 Ratings
5% above category average
Contactbook
-
Ratings
Social data7.737 Ratings00 Ratings
Social engagement7.737 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.1
52 Ratings
11% above category average
Contactbook
-
Ratings
Marketing automation8.152 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.4
67 Ratings
13% above category average
Contactbook
-
Ratings
Mobile access8.467 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMContactbook
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Cloze
Cloze
Score 9.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.6 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMContactbook
Likelihood to Recommend
8.9
(80 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.6
(51 ratings)
-
(0 ratings)
Support Rating
7.0
(7 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMContactbook
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Logicwind
Contactbook is really simple to use, even for non techies. The people that can collaborate with you just need to log-in and the app starts working. This was really important because we needed an accessible app for anyone involved in the project. Sometimes our clients were just getting started using apps, and the good ui and helpful text from Contactbook helped a lot
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Pros
Zoho
  • Love the custom fields -- our business is unique
  • Ease of use - I don't read manuals nor watch videos...I just dig in
  • Has everything we need at the moment
  • Integrates with Google Workspace
  • Integrates with MS Office
  • Integrates with Zoho Campaigns
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Logicwind
  • Ease of use
  • Ready to share just connecting your account
  • Nice UI
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Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
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Logicwind
  • The free trial is not enough to try all the product, but you can start with a beginner plan
  • It would be good to be able to speed up the sync process
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Likelihood to Renew
Zoho
Because it is good.
Read full review
Logicwind
No answers on this topic
Usability
Zoho
Bigin by Zoho CRM so far has provided me with all the necessary tools to do my job effectively. At this point I could not ask for more so giving it the highest possible rating seems totally appropriate. At the same time I must emphasize that I have not been using all its options.
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Logicwind
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Logicwind
No answers on this topic
Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Logicwind
Contactbook was easier to use, because Zoho ContactManager apps weren't so easy to use between our team and our clients. We ended up going for Contactbook because our clients asked for alternatives, and we managed all the project with Contactbook. It has been a good experience since the very start. Also the free trial was nice to gather some information about the app.
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Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
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Logicwind
  • We managed multiple people's contacts in a project
  • We saved a lot of time of contact sharing
  • We helped new clients get on board with our leads workflow
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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