Bigin by Zoho CRM vs. Zurmo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.2 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
Zurmo
Score 9.7 out of 10
N/A
Zurmo is an open-source is a customer relationship management (CRM) software built as social CRM with mobile availability.N/A
Pricing
Bigin by Zoho CRMZurmo
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMZurmo
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Bigin by Zoho CRMZurmo
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.5
20 Ratings
10% above category average
Zurmo
-
Ratings
Customer data management / contact management8.819 Ratings00 Ratings
Workflow management8.419 Ratings00 Ratings
Opportunity management8.818 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.916 Ratings00 Ratings
Interaction tracking8.919 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
17 Ratings
10% above category average
Zurmo
-
Ratings
Lead management9.116 Ratings00 Ratings
Email marketing7.516 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.4
18 Ratings
10% above category average
Zurmo
-
Ratings
Task management8.418 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
19 Ratings
9% above category average
Zurmo
-
Ratings
Pipeline visualization8.519 Ratings00 Ratings
Customizable reports8.018 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
19 Ratings
14% above category average
Zurmo
-
Ratings
Custom fields8.719 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
18 Ratings
2% above category average
Zurmo
-
Ratings
Single sign-on capability8.615 Ratings00 Ratings
Role-based user permissions8.318 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.1
10 Ratings
2% below category average
Zurmo
-
Ratings
Social data6.99 Ratings00 Ratings
Social engagement7.410 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
13 Ratings
11% above category average
Zurmo
-
Ratings
Marketing automation8.013 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.8
18 Ratings
16% above category average
Zurmo
-
Ratings
Mobile access8.818 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMZurmo
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMZurmo
Likelihood to Recommend
9.0
(20 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
5.9
(7 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMZurmo
Likelihood to Recommend
Zoho
It's perfect for small businesses that need a tool that can be ready to run in a few days and avoid a long learning curve. If you want to integrate it with your marketing, you might need a better tool, but to be honest, I haven't really tried that yet. So, for what we do at the moment, it does 100% of the job. Let's see as we grow if we see a need to evolve to something more complex.
Read full review
Zurmo Inc.
No answers on this topic
Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
Zurmo Inc.
No answers on this topic
Cons
Zoho
  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
Read full review
Zurmo Inc.
No answers on this topic
Likelihood to Renew
Zoho
Because it is good.
Read full review
Zurmo Inc.
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review
Zurmo Inc.
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
Read full review
Zurmo Inc.
No answers on this topic
Alternatives Considered
Zoho
Bigin by Zoho CRM seems to be better targeted towards the direction we want to go. I did like the feature with Liondesk with the ability to send video emails for marketing as well as the Video testing ability. I'm still talking with them regarding those 2 features as they're different, and in 2024, you need to be set yourself apart.
Read full review
Zurmo Inc.
No answers on this topic
Return on Investment
Zoho
  • Through email marketing, both formal and informal discussions or communications are made.
  • Also, no losing of clients details, and when their contact is required, we never incur other costs.
  • The analytical reporting from Bigin acts as a basic software for decisions and planning.
Read full review
Zurmo Inc.
No answers on this topic
ScreenShots

Bigin by Zoho CRM Screenshots

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