What users are saying about
4 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Zurmo
9.2
Customer data management / contact management
Bigin by Zoho CRM
10.0
Zurmo
9.0
Workflow management
Bigin by Zoho CRM
9.0
Zurmo
9.0
Opportunity management
Bigin by Zoho CRM
9.5
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Zurmo
9.0
Interaction tracking
Bigin by Zoho CRM
9.5
Zurmo
9.0
Territory management
Bigin by Zoho CRM
Zurmo
9.0
Contract management
Bigin by Zoho CRM
Zurmo
9.0
Quote & order management
Bigin by Zoho CRM
Zurmo
10.0
Channel / partner relationship management
Bigin by Zoho CRM
Zurmo
9.0

Marketing Automation

Bigin by Zoho CRM
9.5
Zurmo
9.5
Lead management
Bigin by Zoho CRM
10.0
Zurmo
10.0
Email marketing
Bigin by Zoho CRM
9.0
Zurmo
9.0

CRM Project Management

Bigin by Zoho CRM
9.5
Zurmo
9.3
Task management
Bigin by Zoho CRM
9.5
Zurmo
10.0
Billing and invoicing management
Bigin by Zoho CRM
Zurmo
9.0
Reporting
Bigin by Zoho CRM
Zurmo
9.0

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Zurmo
9.3
Pipeline visualization
Bigin by Zoho CRM
9.5
Zurmo
9.0
Customizable reports
Bigin by Zoho CRM
10.0
Zurmo
9.0
Forecasting
Bigin by Zoho CRM
Zurmo
10.0

Customization

Bigin by Zoho CRM
9.0
Zurmo
9.3
Custom fields
Bigin by Zoho CRM
9.0
Zurmo
9.0
Custom objects
Bigin by Zoho CRM
Zurmo
9.0
Scripting environment
Bigin by Zoho CRM
Zurmo
10.0
API for custom integration
Bigin by Zoho CRM
Zurmo
9.0

Security

Bigin by Zoho CRM
9.8
Zurmo
9.5
Single sign-on capability
Bigin by Zoho CRM
9.5
Zurmo
9.0
Role-based user permissions
Bigin by Zoho CRM
10.0
Zurmo
10.0

Social CRM

Bigin by Zoho CRM
10.0
Zurmo
9.5
Social data
Bigin by Zoho CRM
10.0
Zurmo
9.0
Social engagement
Bigin by Zoho CRM
10.0
Zurmo
10.0

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Zurmo
9.0
Marketing automation
Bigin by Zoho CRM
9.0
Zurmo
9.0
Compensation management
Bigin by Zoho CRM
Zurmo
9.0

Platform

Bigin by Zoho CRM
9.5
Zurmo
9.0
Mobile access
Bigin by Zoho CRM
9.5
Zurmo
9.0

Customer Service & Support

Bigin by Zoho CRM
Zurmo
9.0
Case management
Bigin by Zoho CRM
Zurmo
9.0
Call center management
Bigin by Zoho CRM
Zurmo
9.0
Help desk management
Bigin by Zoho CRM
Zurmo
9.0

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zurmo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.0
Zurmo
9.0

Usability

Bigin by Zoho CRM
9.5
Zurmo
9.0

Support Rating

Bigin by Zoho CRM
9.5
Zurmo
9.0

Add comparison