Bird vs. Delight AI vs. KrispCall

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

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SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.

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It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.

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• Call reminders and follow up incl reviews
• Easy for the client to access the call without needing to download software
• Customizable branding

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• Moderation around comments & chats.
• SendBird UIKit was super helpful for the design team.
• Our devs raved about the API documentation being so thorough & easy to follow.

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• Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
• Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
• Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

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• SMS authentication is pricey (like other players)
• Lack dedicated SMS phone numbers for Brazil

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• It's support system is not that efficient
• Documentation needs improvement
• It's pricing is a little bit high comparing to other available options

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• Integration with Salesforce isn't there, which I believe every software must have these days.
• No bulk SMS feature

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Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

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I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.

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• Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
• Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
• Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.

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Independently Invited by TrustRadius

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• Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
• Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.

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Independently Invited by TrustRadius

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• seamless process for live feedback and monitoring
• helpful in strategic decision making
• reduce the burden of listening to the calls, as at times auto-transcript does the job for you

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info