BISP Solutions Consulting vs. Rimini Street

I found that BISP Solutions Oracle EPM Consulting was very well suited to handle complex system integration projects. This was very helpful for us, as we had struggled to find a vendor that could effectively integrate different kinds of systems, such as our financial, HR, and payroll systems in the past

Incentivized

If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.

Incentivized

• Flexibility in Product Configuration: I like BISP's flexibility in configuring our Oracle EPM software to handle complex data structures and calculations. This allowed us to better analyze and report on financial data.

Incentivized

• Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
• I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
• I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.

Incentivized

• One area is to provide more support for clients who are still learning. The learning curve for some products was steep, and it took me some time to get up to speed with how to use them effectively.

Incentivized

• We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
• One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
• We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.

Incentivized

For 99% of cases, we got the proper resource assigned in an appropriate amount of time. In very few cases, the case was shuffled between analysts, trying to find the right resource and usually required repeated re-explanation of the entire issue, which was time consuming and unproductive.

Incentivized

We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.

Incentivized

From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.

Incentivized

Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.

Incentivized

• we had a few road bumps initially but setup new structures to deal with things in the future. No major issues since
• They are overall at least as good as the Oracle Support we had in the past. In some cases better, but in same as good as.

Incentivized