What users are saying about
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60 Ratings

Bitrix24

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60 Ratings
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Score 7.9 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
HRdirect Smart Apps
Task Management
Bitrix24
7.9
HRdirect Smart Apps
Gantt Charts
Bitrix24
7.5
HRdirect Smart Apps
Scheduling
Bitrix24
7.3
HRdirect Smart Apps
Workflow Automation
Bitrix24
7.7
HRdirect Smart Apps
Mobile Access
Bitrix24
6.9
HRdirect Smart Apps
Search
Bitrix24
7.3
HRdirect Smart Apps
Visual planning tools
Bitrix24
7.7
HRdirect Smart Apps

Communication

Bitrix24
7.6
HRdirect Smart Apps
Chat
Bitrix24
7.6
HRdirect Smart Apps
Notifications
Bitrix24
7.5
HRdirect Smart Apps
Discussions
Bitrix24
7.9
HRdirect Smart Apps
Surveys
Bitrix24
8.3
HRdirect Smart Apps
Internal knowledgebase
Bitrix24
7.5
HRdirect Smart Apps
Integrates with GoToMeeting
Bitrix24
7.1
HRdirect Smart Apps
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
HRdirect Smart Apps
Integrates with Outlook
Bitrix24
7.4
HRdirect Smart Apps

File Sharing & Management

Bitrix24
7.6
HRdirect Smart Apps
Versioning
Bitrix24
7.5
HRdirect Smart Apps
Video files
Bitrix24
7.1
HRdirect Smart Apps
Audio files
Bitrix24
7.5
HRdirect Smart Apps
Document collaboration
Bitrix24
7.9
HRdirect Smart Apps
Access control
Bitrix24
7.6
HRdirect Smart Apps
Advanced security features
Bitrix24
7.3
HRdirect Smart Apps
Integrates with Google Drive
Bitrix24
7.9
HRdirect Smart Apps
Device sync
Bitrix24
8.0
HRdirect Smart Apps

Human Resource Management

Bitrix24
HRdirect Smart Apps
10.0
Employee demographic data
Bitrix24
HRdirect Smart Apps
10.0
Job profiles and administration
Bitrix24
HRdirect Smart Apps
10.0
Compliance data (COBRA, OSHA, etc.)
Bitrix24
HRdirect Smart Apps
10.0

Leave and Attendance Management

Bitrix24
HRdirect Smart Apps
1.0
Approval workflow
Bitrix24
HRdirect Smart Apps
1.0

Employee Self Service

Bitrix24
HRdirect Smart Apps
10.0
View and generate pay and benefit information
Bitrix24
HRdirect Smart Apps
10.0
Update personal information
Bitrix24
HRdirect Smart Apps
10.0
View company policy documentation
Bitrix24
HRdirect Smart Apps
10.0

HR Reporting

Bitrix24
HRdirect Smart Apps
1.0
Report builder
Bitrix24
HRdirect Smart Apps
1.0
Pre-built reports
Bitrix24
HRdirect Smart Apps
1.0

Onboarding

Bitrix24
HRdirect Smart Apps
1.0
New hire portal
Bitrix24
HRdirect Smart Apps
1.0
Manager tracking tools
Bitrix24
HRdirect Smart Apps
1.0

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

HRdirect Smart Apps

No answers on this topic

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    HRdirect Smart Apps

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    HRdirect Smart Apps Editions & Modules

    Additional Pricing Details
    NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    HRdirect Smart Apps
    10.0

    Likelihood to Renew

    Bitrix24
    HRdirect Smart Apps
    1.0

    Usability

    Bitrix24
    7.7
    HRdirect Smart Apps

    Support Rating

    Bitrix24
    7.7
    HRdirect Smart Apps
    1.0

    Add comparison