Bitrix24 vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 8.1 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Zendesk Guide
Score 7.8 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
Bitrix24Zendesk Guide
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
No answers on this topic
Offerings
Pricing Offerings
Bitrix24Zendesk Guide
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.
More Pricing Information
Features
Bitrix24Zendesk Guide
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
7.4
21 Ratings
6% below category average
Zendesk Guide
-
Ratings
Task Management7.021 Ratings00 Ratings
Gantt Charts8.017 Ratings00 Ratings
Scheduling8.518 Ratings00 Ratings
Workflow Automation7.018 Ratings00 Ratings
Mobile Access5.120 Ratings00 Ratings
Search8.019 Ratings00 Ratings
Visual planning tools8.519 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.4
21 Ratings
5% above category average
Zendesk Guide
-
Ratings
Chat9.020 Ratings00 Ratings
Notifications7.521 Ratings00 Ratings
Discussions8.520 Ratings00 Ratings
Surveys8.515 Ratings00 Ratings
Internal knowledgebase8.518 Ratings00 Ratings
Integrates with GoToMeeting8.38 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
Integrates with Outlook8.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.4
22 Ratings
9% below category average
Zendesk Guide
-
Ratings
Versioning7.518 Ratings00 Ratings
Video files7.516 Ratings00 Ratings
Audio files7.915 Ratings00 Ratings
Document collaboration7.022 Ratings00 Ratings
Access control8.520 Ratings00 Ratings
Advanced security features7.518 Ratings00 Ratings
Integrates with Google Drive7.116 Ratings00 Ratings
Device sync6.518 Ratings00 Ratings
Best Alternatives
Bitrix24Zendesk Guide
Small Businesses
Stackby
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Score 9.8 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.6 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bitrix24Zendesk Guide
Likelihood to Recommend
8.1
(22 ratings)
7.3
(8 ratings)
Usability
8.5
(9 ratings)
-
(0 ratings)
Support Rating
9.0
(9 ratings)
8.0
(2 ratings)
User Testimonials
Bitrix24Zendesk Guide
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
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Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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Zendesk
No answers on this topic
Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of