Blackbaud CRM vs iATS Payments

Likelihood to Recommend

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.

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Ashley Milton

Alumni Development Manager

Florida State UniversityEducation Management, 1001-5000 employees

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If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.

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Verified User

Consultant in Customer Service

Internet Company, 11-50 employees

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Pros

Managing a large development/fundraising team's goals and outcomes
Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
Layers of security that enable user groups to get what they need and nothing more
Reporting! Reporting! Reporting!

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Wendy Johnson

Executive Director

Justa CenterNon-Profit Organization Management, 11-50 employees

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Excellent customer service
Can process ACH transactions as recurring donations
Integrates with Salesforce
Records name of credit card holder in iATS reports
Can process recurring donations on a monthly, quarterly, or yearly basis

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Verified User

Account Manager in Sales

Non-Profit Organization Management Company, 11-50 employees

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Cons

As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.

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Salvador Orochena

Director, Application Development

The Jewish Federations of North AmericaPhilanthropy, 201-500 employees

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Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
Include Discover card transactions in the same deposit with the other cards.
Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

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Heather Frick

Accountant

White Horse InnHigher Education, 11-50 employees

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Likelihood to Renew

Blackbaud CRM 6.4

Based on 7 answers

We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system

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Rebecca Armstrong

Development and Marketing Coordinator

Goodwill OmahaIndividual & Family Services, 501-1000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Blackbaud CRM 6.4

Based on 16 answers

It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.

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Stephanie Wollenburg

Development Director

Long Island Lutheran Middle & High SchoolNon-profit Organization Management, 51-200 employees

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iATS Payments 7.0

Based on 2 answers

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

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Verified User

Consultant in Customer Service

Internet Company, 11-50 employees

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Alternatives Considered

Blackbaud CRM is a great product! We chose this CRM product because it was sold as being fully supported and easy to use. It overshadows some of the smaller CRM products with its vast amount of features. It was a hard choice between this or Salesforce. However, Blackbaud is better suited for the education industry.

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Verified User

Manager in Sales

Education Management Company, 201-500 employees

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Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.

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Verified User

Account Manager in Sales

Non-Profit Organization Management Company, 11-50 employees

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Return on Investment

If you go with Blackbaud purchase the extended training package. Your staff will thank you.
The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...

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Verified User

Vice-President in Other

Non-Profit Organization Management Company, 11-50 employees

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Increased donations.
Increased monthly recurring gifts.
Decreased use of Discover cards (we discourage using Discover cards).

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Heather Frick

Accountant

White Horse InnHigher Education, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Blackbaud CRM Editions & Modules

Edition

BlackBaud CRM	$99.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

iATS Payments Editions & Modules

—

Additional Pricing Details

—

Blackbaud CRM

iATS Payments

Likelihood to Recommend

Blackbaud CRM

iATS Payments

Pros

Blackbaud CRM

iATS Payments

Cons

Blackbaud CRM

iATS Payments

Likelihood to Renew

Blackbaud CRM

iATS Payments

Support Rating

Blackbaud CRM

iATS Payments

Alternatives Considered

Blackbaud CRM

iATS Payments

Return on Investment

Blackbaud CRM

iATS Payments

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Blackbaud CRM Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

iATS Payments Editions & Modules

Additional Pricing Details

Add comparison