Great customer service and gets the job done, but that's about it
September 01, 2018

Great customer service and gets the job done, but that's about it

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with iATS Payments

We use iATS Payments as the payment processor for our website to process donations and info forms to directly integrate with our Salesforce database. It is used by the entire nonprofit organization, however, it is primarily the development and finance staff who use it on a daily basis. We use the iATS Brickwork function to integrate into Salesforce and iATS Aura function for our website forms. We have also used iATS with the Bidding for Good software in the past.
  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
  • Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
  • It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
  • No option for donors to elect to cover the transaction fees.
  • Automatic email notifications from online transactions are limited.
  • Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
  • Recurring donors have doubled by being able to automate the monthly transaction process.
  • Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.