iATS Works for Me!
August 02, 2018

iATS Works for Me!

Heather Frick | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with iATS Payments

We use it to process donations, recurring payments, some for sales (very limited). Our main purpose is for processing recurring monthly partner donations and occasional one-time gifts. We also use it for different fundraising campaigns that we have throughout the year - specifically at the fiscal year end and at the regular year end.

Pros

  • Process payments.
  • Detailed reporting.
  • Process refunds if needed.

Cons

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
Each of the products listed above have positive and negative features. We still use each of the services listed, in addition to FoxyCart, and each one performs a different function for us. To be honest, I wish that we had one payment processor that we could use for all our needs that would do everything we need it to do. Each one has different reporting and processing features, in addition to different ways of taking out credit card fees.
Well suited for online sales, online processing of donations, running different fund raising campaigns and using iATS as the funds processor.
Not as well suited if you want to have the credit card fees taken out at the time the funds are deposited into the bank account - iATS runs a separate charge at the end of the month for this, resulting in minor discrepancies at times (due to rounding).

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