What users are saying about
27 Ratings
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Score 7.8 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Blackbaud Online Express

Blackbaud's Online Express is very well suited for small to medium non-profit organizations for tracking e-communications sign-ups and statistics. It is also perfect for creating and editing online donation forms to insert into existing websites so the web pages match the companies website rather than having an entirely different look. We use the program in collaboration with Raiser's Edge so I am not sure how appropriate it would be for an organization that is not using Raiser's Edge. It seamlessly integrates with Raiser's Edge.
Linda Behrman | TrustRadius Reviewer

everydayheroPro

The system is pretty well-suited to the purpose we use it for, where a group of individual volunteers are raising funds for a specific event campaign. We have only had 2 other users attempt to use it to raise funds in a true peer-to-peer manner, and neither was successful. It seems it is a little difficult and time-consuming for the end user to set up and share.
Susan Cornforth | TrustRadius Reviewer

Pros

Blackbaud Online Express

  • Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
  • If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
  • Transaction reports are easily accessible on the Blackbaud Merchant Services site.
Patricia Gauss | TrustRadius Reviewer

everydayheroPro

  • Detailed reporting.
  • Tracking by individual.
  • Individual fundraising pages we can control.
Susan Cornforth | TrustRadius Reviewer

Cons

Blackbaud Online Express

  • Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
  • User creation and management is also clumsy, slow, and error-prone.
  • Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.
Patrick Plaisance | TrustRadius Reviewer

everydayheroPro

  • Setup is a bit complex.
  • Fees are expensive.
  • Tracking performance is limited to individuals, can't see the whole team without downloading all activity on the campaign.
Susan Cornforth | TrustRadius Reviewer

Support Rating

Blackbaud Online Express

Blackbaud Online Express 9.0
Based on 6 answers
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Emily Brady | TrustRadius Reviewer

everydayheroPro

everydayheroPro 1.0
Based on 2 answers
I've not successfully accessed any support for this software, even from the invoicing team.
Susan Cornforth | TrustRadius Reviewer

Alternatives Considered

Blackbaud Online Express

Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email marketing
Jenna Montgomery | TrustRadius Reviewer

everydayheroPro

We have previously used Mobile Cause to manage this campaign, and while Mobile Cause is slow to pay and makes frequent accounting mistakes, the end user experience was better (according to the users) and it cost our organization less. However, everydayheroPro integrates with our Blackbaud software (sort of) and Mobile Cause did not.
Susan Cornforth | TrustRadius Reviewer

Return on Investment

Blackbaud Online Express

  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Anonymous | TrustRadius Reviewer

everydayheroPro

  • Allows us to manage this specific campaign fairly easily.
  • Reporting is difficult to interpret.
  • Cost is high.
Susan Cornforth | TrustRadius Reviewer

Pricing Details

Blackbaud Online Express

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

everydayheroPro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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