Blackbaud Online Express vs. Blackbaud Everyday Hero Pro (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Online Express
Score 7.3 out of 10
N/A
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…N/A
Blackbaud Everyday Hero Pro (discontinued)
Score 7.0 out of 10
N/A
everydayheroPro was peer-to-peer fundraising platform that provided online fundraising pages, that was acquired by Blackbaud and discontinued in 2022. The product is no longer available.N/A
Pricing
Blackbaud Online ExpressBlackbaud Everyday Hero Pro (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Online ExpressBlackbaud Everyday Hero Pro (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Blackbaud Online ExpressBlackbaud Everyday Hero Pro (discontinued)
Top Pros
Top Cons
User Ratings
Blackbaud Online ExpressBlackbaud Everyday Hero Pro (discontinued)
Likelihood to Recommend
9.1
(12 ratings)
7.0
(1 ratings)
Support Rating
8.9
(10 ratings)
1.0
(2 ratings)
User Testimonials
Blackbaud Online ExpressBlackbaud Everyday Hero Pro (discontinued)
Likelihood to Recommend
Blackbaud
For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
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Blackbaud
The system is pretty well-suited to the purpose we use it for, where a group of individual volunteers are raising funds for a specific event campaign. We have only had 2 other users attempt to use it to raise funds in a true peer-to-peer manner, and neither was successful. It seems it is a little difficult and time-consuming for the end user to set up and share.
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Pros
Blackbaud
  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
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Blackbaud
  • Detailed reporting.
  • Tracking by individual.
  • Individual fundraising pages we can control.
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Cons
Blackbaud
  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
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Blackbaud
  • Setup is a bit complex.
  • Fees are expensive.
  • Tracking performance is limited to individuals, can't see the whole team without downloading all activity on the campaign.
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Support Rating
Blackbaud
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
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Blackbaud
I've not successfully accessed any support for this software, even from the invoicing team.
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Alternatives Considered
Blackbaud
Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
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Blackbaud
We have previously used Mobile Cause to manage this campaign, and while Mobile Cause is slow to pay and makes frequent accounting mistakes, the end user experience was better (according to the users) and it cost our organization less. However, everydayheroPro integrates with our Blackbaud software (sort of) and Mobile Cause did not.
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Return on Investment
Blackbaud
  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
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Blackbaud
  • Allows us to manage this specific campaign fairly easily.
  • Reporting is difficult to interpret.
  • Cost is high.
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