Blackbaud Online Express vs. Give Lively

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Online Express
Score 7.7 out of 10
N/A
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…N/A
Give Lively
Score 2.0 out of 10
N/A
Give Lively offers an online fundraising platform that is free to use for nonprofits. Users can launch customizable and responsive donation pages, or use widgets to collect donations for one's own website. The platform can also be used for event ticketing to raise funds.N/A
Pricing
Blackbaud Online ExpressGive Lively
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Online ExpressGive Lively
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud Online ExpressGive Lively
Best Alternatives
Blackbaud Online ExpressGive Lively
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 9.4 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 9.4 out of 10
Medium-sized Companies
OneCause
OneCause
Score 8.8 out of 10
OneCause
OneCause
Score 8.8 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud Online ExpressGive Lively
Likelihood to Recommend
9.0
(13 ratings)
2.0
(1 ratings)
Usability
-
(0 ratings)
4.0
(1 ratings)
Support Rating
8.9
(5 ratings)
-
(0 ratings)
User Testimonials
Blackbaud Online ExpressGive Lively
Likelihood to Recommend
Blackbaud
For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
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Give Lively
If you’re not using another service or CRM to manage online forms, then you’ll need something like Give Lively. However, there are so many products with robust feature lineups that can be used to centralize work efforts that a singularly faceted product falls flat.
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Pros
Blackbaud
  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
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Give Lively
  • It’s an effective form for donations
  • Integrates well with our payment processor stripe
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Cons
Blackbaud
  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
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Give Lively
  • The reporting functionality leaves something to be desired. In my opinion, it's hard to find and confusing to understand what timeframe you’re looking at.
  • It’d be nice to be able to customize export fields before download. There’s a lot of extra info provided to sift through.
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Usability
Blackbaud
No answers on this topic
Give Lively
I feel this product is much less user friendly than others I’ve used in its place. I feel I spend too much time searching the overly complicated navigation menus and dealing with export cleanup.
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Support Rating
Blackbaud
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
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Give Lively
No answers on this topic
Alternatives Considered
Blackbaud
Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
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Give Lively
I think Little Green Light will be a better alternative. We are currently building the online form so that our donation landing page can link directly with LGL and we’re hoping to cut Give Lively as the middleman platform out of our tech stack.
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Return on Investment
Blackbaud
  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
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Give Lively
  • It’s our current donation platform which is a huge benefit to have an online presence that doesn’t involve QR codes and Venmo accounts
  • Expands constituents ability to give in other ways beyond cash or check donations
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ScreenShots