BlackBerry UEM vs. Docket.io

If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.

Incentivized

Great for companies that are sitting on disparate source systems being used by multiple different teams and business units with no plans of consolidation. The founders love to hear about the problems faced by most B2B SaaS companies and build solutions to key problems. So if you want to collaborate, they are a great vendor to work with

Incentivized

• Security and Web Filtering are easy to set up and maintain
• Initial set up and install of company profile onto Android/iOS devices

Incentivized

• Pulling answers from old slack channels
• navigating our document center
• providing talk tracks around competition

Incentivized

• One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
• It's not possible to save or forward attachments from my inbox on my device
• Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

• Docket.io doesn't always have the correct answer
• Docket.io can misinterpret questions
• Docket.io doesn't have industry knowledge like an AI Chatbot does

Incentivized

I will renew use of this product for as long as the company supports its use.

High usability and intelligent platform. Anyone with basic understanding of querying the platform can use the solution. For Admins as well, running reports is easy (but can be improved)

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features

I wasn't able to dive as deeply into Glean because we didn't set it up fully but I got to play around and see a bunch of different trials of it, I would say that Glean is the more robust of the two tools but for what we needed Docket.io did the job

Incentivized

• Security profiles have been effective in managing user devices.
• Location tracking has helped locate lost and stolen devices.

Incentivized

• 12% increase in self-paced learning of new hires in GTM teams
• 22% reduction in SME time spent in answering questions
• 64% reduction in adhoc queries/questions asked to the SMEs by GTM teams

Incentivized