Bloomberg Tax vs. TransactionCloud vs. Zuora

The fixed asset software is very advanced for software in general, but it is limited to accounting (GAAP and Tax) fixed assets. Would love to see a more IT user friendly software allowing IT personnel to use a gun to scan the servers and computers, etc. This wouldn't necessarily be a fixed asset as many computer items are too small dollar wise, but it would be a useful feature for IT and accounting to track IT assets by locatoin, user, departmetn, etc. and would be company wide. Another software needed is for company contracts with an ability to send out emails for notifications that a given contract is coming due. Obviously, this would be for contracts and leases but is also useful for accounting and would involve the whole company as there are contracts for rentals, equipment, service maintenance agreements, capital leases, IT contracts, etc.

Incentivized

Transactioncloud is well suited when it comes to Invoicing & billing, Analytics is another good part to keep a track of subscriptions. pay as you go feature is well suited us as we can easily determine our budget.

Incentivized

Zuora is great for smaller subscription businesses that have a limited number of simple or basic products. As more products are added to the catalog, the ability to report on specific product performance has become more challenging. Similarly, as our number of customers has grown significantly over the past few years, the extraction of data through export files is more of a challenge to capture all data points.

Incentivized

• Research
• Chart Creations.
• Help narrow down or identify the exact issue you have.
• Customer Support through the help line.

• Recurring billing feature is working really well for us
• The integration part is impressive as well as its super quick
• Helping us in fraud protection

Incentivized

• The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
• Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
• The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Incentivized

• Better outlay of the depreciation section, rather see periods vertically, then horizontally. The periods are difficult to move through when you need to see many months in the past or vice-versa.
• Would love to see an ability to mandate certain fields when creating an asset as every company is different.
• Would love to see each field have the ability to have it's own pick list, and the pick list that does exist needs to be larger to allow for a longer list rather than just 8-10, then the rest are hidden so you have to move to section 2 to see that continuing list.

Incentivized

• Video training should be available
• Data import & export lags sometime
• Discount Management is confusing sometimes

Incentivized

• User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
• Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
• Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.

Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.

Overall, it is a good value for the money we pay for it, and it helps our tax process.

I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.

Incentivized

There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Incentivized

Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Incentivized

A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Incentivized

The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Incentivized

It was reliable.

Incentivized

I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.

Incentivized

I think it is a superior product with more features.

Mainly Pay as you go feature made us decide to stack up.

Incentivized

Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has simplified our invoice management and automated billing while connecting with Salesforce for high-powered reporting and cross-departmental collaboration. The automation of revenue recognition has the potential to significantly reduce the time spent on accounting close by a few days.

Incentivized

The product is capable of a lot, small companies and large companies can utilize it with ease

Incentivized

• Allowed for very smooth audits
• User friendly, allows for documentation to be stored, very useful
• Good audit trail to see what happened.

Incentivized

• Very positive impact on our billing (recurring)
• Protection from fraud increased
• The multuple currencies, wallet payments & major credit cards support increasing the business growth

Incentivized

• Poor support has slowed down our implementation of features and resolution of issues
• Lack of flexibility has led to some complex and unwieldy workaround solutions
• No useful built in AR reporting so we had to come up with our own solution
• Challenges with finance due to unreliability of Salesforce sync