BMC AMI DevX vs. ServiceNow DevOps

It's pretty good at creating an extract of a whole table, but not the best at grabbing all related tables in my experience. Pretty intuitive on setting up your test data categories. I also really like that it can either run via ISPF or via Topaz which was included with our purchase.

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• Extract/load data from one DB or table to another masking the data for testing.
• Compare extracts against each other to ensure good baselines.

Incentivized

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• I find it more obtuse to use than IBM Optim.
• Related tables are difficult to incorporate.

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

Support has been amazing compared to Optim. Further, new features are very regular with File-AID - I can't remember the last time Optim had a significant update. File-AID support is very receptive to feature requests and reported bugs, including sending out hotfixes quickly.

Incentivized

Optim is more user friendly in how it operates, in my opinion. It's less obtuse to figure out how to extract and mask the data required compared to File-AID. Further, Optim is easier to gather related tables, by far. I do prefer using File-AID via the Topaz GUI much more than using Optim via its GUI. Finally, I personally believe that File-AID is significantly faster to run than Optim - this could be a configuration issue.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• Saves time creating production like data for testing.
• Keeps that data safe from developers and need-to-know only.

Incentivized

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized