BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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Control-M
Score 9.3 out of 10
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Control-M from BMC is a platform for integrating, automating, and orchestrating application and data workflows in production across complex hybrid technology ecosystems. It provides deep operational capabilities, delivering speed, scale, security, and governance.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
We've got scripts running on Linux, SQL jobs on window, cloud functions on AWs and god-knows what hiding in our prem stack and Control-M pulls it all together. Its perfect for multiplatform environments where job dependencies, timing and reliability are mission critical. Less ideal for small teams just running a few cron jobs, its just too powerful for that.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Workload change manager is one of our favorite features of this product. It enforces standards, which is a huge benefit. Users don't just make crazy changes that cause issues with other jobs. It does great promotions from one environment to another, transforming all the data to match the next environment.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
I haven't come across too many spots where I'm not happy with the product. Most of the shortfalls were in my knowledge of the product as opposed to the actual product. Currently we're having a little bit of an issue with the deployment of the software to the servers, but it's more of an "us" problem than a product problem. I can't really give any good examples of shortfalls of the product that I've found so far.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
It is one of the best solutions on the market, in terms of innovation, reliability and stability. Control-M provides security when used by the largest companies in Mexico such as banks, department stores and logistics. It has proven to be able to integrate with new technologies on the market and provide almost 100% availability, thanks to its automatic FailOver scheme.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
It has an excellent graphical user interface and robust functionalities, which any scheduling tool currently has in the current market. Strengthening security measures, such as role-based access control and encryption, is essential to protect sensitive data. Providing tools to optimize resource utilization and reduce costs would be valuable. Limited options for customizing the user interface can hinder productivity. Allowing users to tailor the interface to their needs would enhance the experience.
very good performance and robust.Control-M has received positive reviews for its performance, with some users calling it a reliable and versatile platform: TrustRadiusControl-M has an overall score of 8.1 out of 10 from 89 reviews, with high marks for multi-platform scheduling and central monitoring. Gartner Peer InsightsBMC Helix Control-M received an overall experience rating of 4.8, with 80% of ratings being 5 stars. IT Central StationIn June 2018, Control-M was ranked the #1 tool by average user ratings. EMA Radar for Workload AutomationControl-M received the highest overall score in EMA's 2019 EMA Radar Report for Workload Automation. Control-M is a high-end solution that can help with:Reducing workflow deployment timeReducing manual tasksReducing administration costsImproving SLAsAccelerating application deliveryAutomated agent and client deploymentReal-time analysis
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Support is generally excellent. Getting lower priority ones resolved can take a while, but it's rare for something to have to be dumped in the "unfixable" bin. If you end up speaking to Houston or Tel Aviv, then you know you've got a "live one".
awesome training.they have explained about best practices, the trainer is awesome.awesome training.they have explained about best practices, the trainer is awesome.awesome training.they have explained about best practices, the trainer is awesome.awesome training.they have explained about best practices, the trainer is awesome.awesome training.they have explained about best practices, the trainer is awesome.
As HA we have depend on the external DB, why don't we have HA feasibility with embedded DB. As with external DB, there are performance issues and fine tuning the DB. As if its embedded DB, Control-M it self take care of the functionality.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Redwood RunMyJobs seemed impressive as well since it was also cross-platform, flexible, and versatile. However, we went with Control-M because it was less expensive and we were already using it on our mainframe environment. The distributed version of Control-M was much more user-friendly due to the GUI instead of the command-line interface used on the mainframe.
awesome product.Control-M delivers advanced operational capabilities easily consumed by Dev, Ops, data teams, and lines of business.Control-M Workflow InsightsApplication and data workflow observability: Increased confidence that SLAs are being met for Control-M users and IT leadersComprehensive control and management capabilities: Enhanced dashboards and reporting with constant telemetry and intelligent analysis on executing workflowsSelf-service visibility: In-depth reporting to help teams work autonomously
Control-M has improved service delivery times, reliability and quality of batch processing.
It has simplified the management of the operation and the use of the alert system has made it possible to act in a coordinated and efficient manner to solve problems.
The implementation of policies has made it possible to make greater use of Control-M and thus reduce development costs that are generated unnecessarily when the potential of the system is not considered.
