BMC Helix Client Management vs. Dynatrace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Client Management
Score 5.2 out of 10
N/A
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.N/A
Dynatrace
Score 7.4 out of 10
N/A
Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.N/A
Pricing
BMC Helix Client ManagementDynatrace
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Client ManagementDynatrace
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Client ManagementDynatrace
Considered Both Products
BMC Helix Client Management

No answer on this topic

Dynatrace
Top Pros
Top Cons
Best Alternatives
BMC Helix Client ManagementDynatrace
Small Businesses

No answers on this topic

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User Ratings
BMC Helix Client ManagementDynatrace
Likelihood to Recommend
6.0
(3 ratings)
8.1
(341 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(12 ratings)
Usability
-
(0 ratings)
8.4
(9 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
7.3
(1 ratings)
Support Rating
5.0
(1 ratings)
8.2
(201 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
7.9
(8 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
BMC Helix Client ManagementDynatrace
Likelihood to Recommend
BMC Software Inc.
This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential
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Dynatrace LLC
Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly. For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
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Pros
BMC Software Inc.
  • Easy to use
  • Easy to upgrade
  • Highly flexible without customization
  • Great community/support
  • Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
  • Computer imaging and software deployment work together to improve speed to delivery.
  • Financial asset management is very useful providing all of the information we need to support our PC replacement process.
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Dynatrace LLC
  • We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
  • Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
  • Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.
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Cons
BMC Software Inc.
  • It would be nice if it were possible to export search results
  • Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
  • Easy report writing
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Dynatrace LLC
  • Dynatrace does not monitor easily on AIX OS.
  • Dynatrace does not monitor easily on a C-based application.
  • The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.
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Likelihood to Renew
BMC Software Inc.
No answers on this topic
Dynatrace LLC
We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
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Usability
BMC Software Inc.
No answers on this topic
Dynatrace LLC
I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.
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Reliability and Availability
BMC Software Inc.
No answers on this topic
Dynatrace LLC
Our environment, it never goes down therefore is always available.
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Performance
BMC Software Inc.
No answers on this topic
Dynatrace LLC
We have not seen where it does slow down an application.
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Support Rating
BMC Software Inc.
The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.
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Dynatrace LLC
Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.
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In-Person Training
BMC Software Inc.
No answers on this topic
Dynatrace LLC
We did both online and in house training - they used our system so it made more sense.
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Online Training
BMC Software Inc.
No answers on this topic
Dynatrace LLC
The training was done on our time and with our system.
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Implementation Rating
BMC Software Inc.
No answers on this topic
Dynatrace LLC
Using Dynatrace support services to assist (and lead) the implementation was extremely important.
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Alternatives Considered
BMC Software Inc.
As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
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Dynatrace LLC
Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.
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Scalability
BMC Software Inc.
No answers on this topic
Dynatrace LLC
Dynatrace can be used to monitor may software tools
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Return on Investment
BMC Software Inc.
  • BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
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Dynatrace LLC
  • Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
  • Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
  • The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.
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