BMC Helix Client Management vs. Dynatrace

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential

Incentivized

Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly. For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.

Incentivized

• Easy to use
• Easy to upgrade
• Highly flexible without customization
• Great community/support
• Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
• Computer imaging and software deployment work together to improve speed to delivery.
• Financial asset management is very useful providing all of the information we need to support our PC replacement process.

• We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
• Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
• Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.

Incentivized

• It would be nice if it were possible to export search results
• Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
• Easy report writing

• Dynatrace does not monitor easily on AIX OS.
• Dynatrace does not monitor easily on a C-based application.
• The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.

Incentivized

We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.

Incentivized

I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.

Incentivized

Our environment, it never goes down therefore is always available.

Incentivized

We have not seen where it does slow down an application.

Incentivized

The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Incentivized

Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.

Incentivized

We did both online and in house training - they used our system so it made more sense.

Incentivized

The training was done on our time and with our system.

Incentivized

Using Dynatrace support services to assist (and lead) the implementation was extremely important.

Incentivized

As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.

Incentivized

Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.

Incentivized

Dynatrace can be used to monitor may software tools

Incentivized

• BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.

• Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
• Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
• The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.