Excellent company with excellent products!
February 08, 2020

Excellent company with excellent products!

Sandy Neavaes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used as our Enterprise Monitoring System. It is used throughout the organization. Our heaviest users are from our Middleware Engineering group. We use Dynatrace for monitoring applications in the cloud, for monitoring internal- and external-facing systems. We use synthetic monitoring and user monitoring. We heavily monitor cloud applications. Many of our applications are moving to the cloud.

Pros

  • Proactive monitoring of potential issues/problems
  • Quickly alerting when there is a problem

Cons

  • Eliminating false alerts
  • Organization of synthetic screens--unable to do edits for mass # of monitors at one time
  • Less time spent troubleshooting and therefore less manpower/salary for monitoring
  • Used extensively for finding root causes of issues
I have not evaluated any other monitoring products. Our company has evaluated other products that have not stacked up against Dynatrace. Dynatrace has deeper monitoring than others and provides excellent alerting capabilities. Dynatrace was selected for those features as well as the scalability of the product. Although the cost is high, the ROI makes it worth it.
Our support team for converting Synthetics from Gomez to Dynatrace was absolutely wonderful. Nicole G. has been extremely helpful and always follows-up on our issues and concerns. She was invaluable in our upgrade--always providing both technical support as well as "moral support." Our Dynatrace coach is also extremely involved in helping us become proficient Dynatrace administrators. He also follows-up on our questions and issues.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is well suited for monitoring cloud applications. We haven't used any mobile monitoring so I can't say how Dynatrace performs for that scenario. Synthetic monitoring is good, but could use some improvements, such as more detail in the error descriptions where possible. Also, the screen for editing all monitors at one time is not available. Monitors have to be edited in buckets of 100.

Dynatrace Feature Ratings

Using Dynatrace

Middleware Engineering, Application Development teams, Network teams
2 - System admin skills, extensive knowledge of network architecture, extensive knowledge of the business
  • Cloud monitoring
  • Proactive alerting
  • Mobile monitoring
Our company has made a large investment in Dynatrace products. We are using the products effectively, and I cannot imagine that we will not renew our contract.

Evaluating Dynatrace and Competitors

  • Product Features
  • Product Usability
Product features were the most important factor influencing our decision to implement Dynatrace.
We'd make our decision faster.

Dynatrace Implementation

Using Dynatrace support services to assist (and lead) the implementation was extremely important.
  • Implemented in-house
Yes - I'm not sure, but I think it was as follows: pre-implementation, coaching, implementation, post-implementation.
Change management was a major issue with the implementation - We need to get largest groups of users involved earlier in the process, need to require training for them.
  • Users not committed to implementation
  • Users didn't get involved until rollout--then complained they didn't know what to do.

Dynatrace Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - yes
Yes, during our upgrade of Synthetics to Dynatrace. Our support team was very responsive and never gave up on finding answers to our questions and solutions to our problems.

Using Dynatrace

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel nervous using
Lots to learn
  • Synthetics creation
  • API Explorer
  • Editing Synthetic monitors en masse
Once a person learns how to navigate the system, it's very easy to use.

Comments

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