Overall Satisfaction with Dynatrace
We currently use Dynatrace to monitor our applications. We plan to use it to not only monitor our applications but to also monitor our server environment, Docker and F5.
- Server monitor
- Application monitor
- Upgrades
- Main screen - update the grey to black
- Allow trusted Certs to be put directly into CACERTS file.
- Emails keep us up to date on the servers and application performance.
- We can view application performance.
We brought in 3 different tools but one tool crashed our .NET environment and the other didn't offer as many options as Dynatrace. We started out using AppMon but moved to Dynatrace Managed after seeing what all it offered. We also use Dynatrace Synthetic so our 3 public websites can be monitored to ensure they remain up at all times.
Do you think Dynatrace delivers good value for the price?
Yes
Are you happy with Dynatrace's feature set?
Yes
Did Dynatrace live up to sales and marketing promises?
Yes
Did implementation of Dynatrace go as expected?
Yes
Would you buy Dynatrace again?
Yes
Dynatrace Feature Ratings
Using Dynatrace
50 - We have the software administrators using it, some of our developers using the tool and our infrastructure team using it. We have a pilot project that we are just starting to monitor devices as well as to monitor F5 environment. We just found out that they will be expanding the F5 monitoring capabilities in the near future so we will look at that too.
24 - We currently have 4 Dynatrace administrators but I'm the only one who is responsible for most of the work. I started out as a developer and moved into an administrator position so I think that has helped out with Dynatrace support. This tool is very easy to use so I don't think you need too much expertise.
- Application monitoring
- Notification when something starts to go wrong
- We are able to monitor F5
- We have used it to view into VMCenter
- Hoping to use it to monitor important devices
- Hoping they can expand F5 monitoring
Evaluating Dynatrace and Competitors
- Product Features
- Product Usability
- Analyst Reports
- Third-party Reviews
The most important feature we needed was a product that would tell us from beginning to end what an application was doing. As an software administrator we were told too many times that our software was broke by a developer. After getting this tool we found out more times that we can count that it wasn't our software it was their code.
We evaluated three tools and two of them were similar and one crashed one of our environment and took too long to install (3 days) so we went with the one that we all liked the most. It turned out to be Dynatrace and are happy with the tool and the changes they have made to their product.
Dynatrace Implementation
- Implemented in-house
Change management was minimal - We only put in a change management ticket when doing changes to Dynatrace version.
- Certification input
- Version upgrade - must be done for every cluster update.
Dynatrace Training
Configuring Dynatrace
Read their do's and don'ts - get help if you have any questions.
No - there is no facility to customize the interface
No - the product does not support adding custom code
Dynatrace Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I have contacted DynatraceOne - I got an answer back immediately and that was at 6:00 am.
Using Dynatrace
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Application monitoring
- Docker Monitoring
- Certification updates.
Yes - We don't use it at this time but they do have it.
Dynatrace Reliability
Integrating Dynatrace
- Docker
- vcenter
setting it up was easy - the hard part was getting the ID needed to connect within our system.
- databases
- devices
Dynatrace does support it, we just don't use it yet.
- Single Signon
If you have questions or issues, contact support.
Relationship with Dynatrace LLC
I never had an issue, they were very easy to work with.
Upgrading Dynatrace
Yes - Very smoothly - no down time.
- Easy of use
- new features
- certs input