BMC Helix Configuration Management Database (CMDB) vs. OpenText Universal Discovery and Universal CMDB

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 10.0 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
OpenText Universal Discovery and Universal CMDB
Score 8.8 out of 10
N/A
Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
Pricing
BMC Helix Configuration Management Database (CMDB)OpenText Universal Discovery and Universal CMDB
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
BMC Helix CMDBOpenText Universal Discovery and Universal CMDB
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Configuration Management Database (CMDB)OpenText Universal Discovery and Universal CMDB
Considered Both Products
BMC Helix CMDB

No answer on this topic

OpenText Universal Discovery and Universal CMDB
Chose OpenText Universal Discovery and Universal CMDB
There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL …
Chose OpenText Universal Discovery and Universal CMDB
Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
Top Pros
Top Cons
Best Alternatives
BMC Helix Configuration Management Database (CMDB)OpenText Universal Discovery and Universal CMDB
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Configuration Management Database (CMDB)OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
10.0
(7 ratings)
8.1
(6 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(1 ratings)
Usability
8.0
(1 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
BMC Software Inc.
Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.
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OpenText
Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
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Pros
BMC Software Inc.
  • Incredible with cloud migration of servers.
  • Efficient with getting audit reports on systems.
  • Terrific with compliance management.
  • Fabulous with optimization of business operations.
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OpenText
  • Management and organization of Configuration Items
  • Ensures a single and uniform source of database to avoid any ambiguity between departments.
  • Proper delivery of services
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Cons
BMC Software Inc.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
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OpenText
  • When getting started the Cloud deployment may be not that easy.
  • To manipulate the system deeply requires a professional operator.
  • Working on large data project.
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Usability
BMC Software Inc.
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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OpenText
Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
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Support Rating
BMC Software Inc.
No answers on this topic
OpenText
Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
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Implementation Rating
BMC Software Inc.
No answers on this topic
OpenText
Upgrades from old versions were really hard to handle.
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Alternatives Considered
BMC Software Inc.
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.
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OpenText
Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
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Return on Investment
BMC Software Inc.
  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
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OpenText
  • ensured proper service delivery which helped organizations to grow
  • It was a little expensive for the company.
  • Mainly had a positive impact especially in the cases of risk assessment and analysis.
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ScreenShots