BMC Helix Configuration Management Database (CMDB) vs. OpenText Universal Discovery and Universal CMDB

Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.

Incentivized

Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.

Incentivized

• ITIL helps to meet customer expectations.
• Beat competitors offerings
• Allign with legal and regulatory requirements.

Incentivized

• Management and organization of Configuration Items
• Ensures a single and uniform source of database to avoid any ambiguity between departments.
• Proper delivery of services

Incentivized

• Speed and flexiability

• When getting started the Cloud deployment may be not that easy.
• To manipulate the system deeply requires a professional operator.
• Working on large data project.

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.

Incentivized

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.

Incentivized

Upgrades from old versions were really hard to handle.

Incentivized

The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy. We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.

Incentivized

Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.

Incentivized

• Highly adaptable.
• Provides relevant insights for your business.
• Offers quality and reliable data.

Incentivized

• ensured proper service delivery which helped organizations to grow
• It was a little expensive for the company.
• Mainly had a positive impact especially in the cases of risk assessment and analysis.

Incentivized