BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
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IBM Storage FlashSystem
Score8.9 out of 10
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IBM Storage FlashSystem, an all-flash storage array, delivers ~2 PB of effective capacity per single rack unit. Engineered with unique FlashCore Modules, it offloads data services including compression, encryption, deduplication, and ransomware threat detection ensuring optimum performance and resiliency.
BMC Helix ITSM fits our environment particularly well, where standardized, auditable processes are already in place: Incident and Problem Management can be structured cleanly, with clear ownership, escalations, and fully traceable documentation—crucial in a highly regulated banking context. Through the customer platform/portal, users can log incidents and requests consistently, track their status transparently, and use a single central communication channel across service boundaries. This supports a service-oriented setup spanning multiple business services and locations. It becomes less suitable—or at least more effort-intensive—when core foundation data is not yet stable: an immature CMDB, insufficient ITAM data quality, and an unstructured knowledge base limit the value of automation and self-service. In addition, heterogeneous integrations and strict authorization models can increase implementation and ongoing maintenance efforts, especially when SLAs are not harmonized across different customer environments.
IBM Storage FlashSystem is the only good option. It is possible to do with other brands but not with the same compatibility and support. So in the IBM i world, there is not that much options if you want reliable products, performance and compatibility with overall system: IBM Storage FlashSystem product is the one. You may need to adjust performance to your needs and IBM has a complete range of systems for entry (FS5X00), mid-range (FS7X00) or high-end (FS9X00). In IBM i world, IBM Storage FlashSystem is the best, but knowing the product, I would probably recommend it for other platforms. And many of my customers are using it as a cross-technology platform (mainly virtualization on x86 like VMWare).
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AI drive incident correlation leading to identifying problems and major incidents quickly.
Digital Workplace gives end-users a modern and personalized UI to submit requests, monitor service health, and receive self-help.
As an enterprise ITSM, it is critical that Request, Incident, Problem, Asset, and Change Management are integrated and flow together. BMC Helix is built on this principle.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Level management configs can be lengthy, and when changes are needed to specific SLA, it does take a long time to configure. Templates work but only for certain things, lots of manual work is still required.
The Online product documentation can be confusing or in same cases not correct.
BMC products are sometimes expensive. When partners try to resell licenses or increase their own allotment, it becomes very expensive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Definitely we need to be able to extend a volume that is part of a mirror pair or Policy-Based Replication(PBO) on the fly.
Expansion of mirrored volumes/volume groups should resynchronise only the changed data (Almost like making use of change-volumes) and not trigger a full resync.
Please allow us to select downloading drive microcode also from Fix Central directly onto the flashsystem like with updates.
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As flash technology evolves rapidly, vendors should [adapt] to the changes and onboard them in their products. IBM is a bit slow in adopting advanced technology in [its] portfolio. Even though the current product is good, my decision is purely based on how the transformation of the product [is] being produced and supplied to [the] end-user.
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Overall the product enhances the capability of incident management, problem management and change management. The AI based framework helps generated better visibility and reports. The effectiveness of enhanced service desk suuport improves end user experience as the incidents are handled well in time and aged incidents are highlighted at the right time.
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The integration into our SVC and the midrange systems are very well working. We do use cross site replication and global mirror which in turn is easy setup and the consistency groups are well maintained. The storage does global mirroring but also internal cross room replication as well. The integration of cloud object storage also helps in tiering the overall system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Yes. The last really issues I've seen in the environments of my customers were back in the "Storwize" era of systems. Issues with code updates or sometimes rarely failing critical components. BUT: since every component is at least dual redundant even back in that day real outages were very rare. And today in the "FlashSystem Era" the systems are so reliable and available even during code updates there are no complaints. I think the 5 or 6 9s are completely achieved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Latency and throughput have been excellent. The compression is done natively on the NVME modules so we do not see an impact there. the distributed parity does not seem to impact write speeds at all. We have found database performace has increased quite a bit over our old hybrid storage solution.
Having a single tier of performance makes it easy to set up SLAs for workloads.
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Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
I would rate the overall support for IBM Storage FlashSystem with a 10. The response times have consistently been fast, and the support engineers always come prepared with relevant questions and practical solutions. They demonstrate a deep understanding of the product and our use case, which means issues are typically resolved quickly and without unnecessary back-and-forth. This level of support has been especially valuable for our SAP environment, where uptime and quick resolution are critical.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Very good traning by experienced personnel. I attend instructor led sessions on IBM TechExchange and STUs before as well as IBM workshops for FlashSystems at IBM Böblingen which I helped to prepare and improve after piloting them. Absolutely nothing to complain about FlashSystem training in Germany or USA. So: all good here!
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the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth
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THe training is often selfpaced and easy to follow if you have worked previously with other storage products. The content is clear and contains all the information needed for an admin to learn. However the troubleshooting part is not always included and this is dependent on forums or other sources where the information is not accessible very easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was amazed by the way IBM Flash storage provides a huge amount of storage within the limited footprint, it helped us to replace big fat storage arrays, which aided in the process of moving towards lower hardware, carbon, and energy consumption footprint. We can comfortably say that Flash helped us to host applications fast with a blazing speed and user transactions are quite quick.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the wide features and capabilities of Remedy. HP & CA are the real competitors for Remedy but lacks the stability, maturity, and effectiveness in Remedy
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For the past six months, we have been utilizing this technology in our projects to manage a massive workload and produce swift business outcomes on a crucial production database. The IBM FlashSystem 7200, which offers high performance and compression, has so far been a great experience for us. The results and functionality of this product have delighted our consumers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I'm using cognos - especially cognos reports - as a part of IBMs Storage Intelligence software to manage datacenters and report storage and overall resource consumption to my customers. The software is reliable and - my customers who are using cognos in their businesses - say that they are very satisfied about the scalability of cognos. I can give it only an 8 rating because of the quite heavy resource footprint...
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes
Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API
Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving.
The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
