BoldDesk vs. LiveAgent
BoldDesk vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
BoldDesk | LiveAgent | |
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Likelihood to Recommend | Syncfusion No answers on this topic | QualityUnit, LLC |
Pros | Syncfusion No answers on this topic | QualityUnit, LLC |
Cons | Syncfusion No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Syncfusion No answers on this topic | QualityUnit, LLC |
Usability | Syncfusion No answers on this topic | QualityUnit, LLC |
Support Rating | Syncfusion No answers on this topic | QualityUnit, LLC |
Implementation Rating | Syncfusion No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Syncfusion No answers on this topic | QualityUnit, LLC |
Return on Investment | Syncfusion No answers on this topic | QualityUnit, LLC |
ScreenShots | BoldDesk Screenshots | LiveAgent Screenshots |