Bonterra Network for Good vs. Causeview

We have a small team leading our international nonprofit. Bonterra Network for Good allows us to keep track of our donations quickly and easily, including private donors, larger donor-advised funds, foundations and grants, and easily designate the donation to different campaigns or sub-categories within our organization. The platform syncs well with Quickbooks and we rarely have issues. The issues we do have are always around pulling reports. The platform does not make it easy to pull a quick report, even with suggested filters provided.

Incentivized

I think Causeview is well suited for those who are looking to track revenue and donor information in the same place. It is good to have your database with all of your contacts integrated with the same system that you use to process things such as donations and event registrations, so it saves time and we don't have to maintain separate systems for our development work and our other revenue-generating strategies. We also use reports to pull up information about donors and use that information for fundraising -- for example, donor history and things like that.

Incentivized

• The donation software is very user friendly to add donations to.
• The report section is very easy to use and to run what you need.
• The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.

Incentivized

• Causeview's support team is mostly helpful and quick to respond.
• Causeview integrates event registrations within Salesforce.

Incentivized

• In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
• In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
• It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.

Incentivized

• Event registration and donation pages could be better designed - not up to par with sites such as Eventbrite
• I would like to have the option for people to register with more than one e-mail address instead of creating a duplicate record each time someone uses a different e-mail.
• Some of my coworkers find Causeview confusing to use or difficult to find information.

Incentivized

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

There is no perfect all-in-one product that works for every organization. We enjoyed using Network for Good. I am giving it a 9 because the cost was out of our range, and the peer-to-peer options (at the time) were limited. We were not able to make it work for our peer-to-peer event. We also weren't thrilled with the online forms. However, the donation pages, donor profiles, and communication tools were excellent.

Incentivized

In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.

Incentivized

It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.

Incentivized

Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.

Incentivized

Causeview's support is a lone bright spot. They are often quick to respond. They are generally helpful, although brief in their answers and explanations. I would appreciate more detailed answers to technical problems, but I do appreciate their support's problem solving ability

Incentivized

We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since

Incentivized

We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.

Incentivized

I did not personally select Causeview for my organization, but I have found it easy to use in comparison with other similar systems. The fact that Causeview can be added to Salesforce, and hop on our existing database, is very important to us and is one of the main reasons we continue to use the service.

Incentivized

We are happy with all of the options

Incentivized

It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.

Incentivized

• Minimized the resources necessary to run an online presence. For instance, one moderately tech-savvy person can handle it.
• Provides a pathway to increase the number of events the organization can manage.
• By being part of a larger group of non-profits that utilize Network For The Good, we receive additional assistance and ideas from related organizations.

Incentivized

• Negative: expensive per-license fee with no discount for added users.
• Negative: unreliable servers that host donate pages.

Incentivized