Bonterra Network for Good vs. Virtuous CRM

We have a small team leading our international nonprofit. Bonterra Network for Good allows us to keep track of our donations quickly and easily, including private donors, larger donor-advised funds, foundations and grants, and easily designate the donation to different campaigns or sub-categories within our organization. The platform syncs well with Quickbooks and we rarely have issues. The issues we do have are always around pulling reports. The platform does not make it easy to pull a quick report, even with suggested filters provided.

Incentivized

I think it's great for organizations that simply need to manage their donor base in a user-friendly way. If you treat all of your donors the same and do not do much segmented communication, Virtuous is great for you! if you do need segmentation, they need to improve their email marketing software. Also, if you plan to use other tools, they really lack any kind of integration, which is not ideal.

Incentivized

• The donation software is very user friendly to add donations to.
• The report section is very easy to use and to run what you need.
• The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.

Incentivized

• User-friendly CRM.
• Knowledgable support staff.
• Allows for email marketing on a mass level.

Incentivized

• In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
• In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
• It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.

Incentivized

• Does not currently have action based/click based email marketing automation capabilities.
• Lacks integration with any other tools we/our nonprofits are using.
• Expensive, even just for the support they charge hourly.

Incentivized

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

There is no perfect all-in-one product that works for every organization. We enjoyed using Network for Good. I am giving it a 9 because the cost was out of our range, and the peer-to-peer options (at the time) were limited. We were not able to make it work for our peer-to-peer event. We also weren't thrilled with the online forms. However, the donation pages, donor profiles, and communication tools were excellent.

Incentivized

In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.

Incentivized

It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.

Incentivized

Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.

Incentivized

We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since

Incentivized

We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.

Incentivized

I think the way to look at a CRM is really based on what provides the easiest user experience for you and your team. These days, they all do basically the same thing. Nothing about Virtuous stands out as significantly unique compared to the others. So if you like it, use it... but the others are just as good and actually have better integrations and more capabilities.

Incentivized

We are happy with all of the options

Incentivized

It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.

Incentivized

• Minimized the resources necessary to run an online presence. For instance, one moderately tech-savvy person can handle it.
• Provides a pathway to increase the number of events the organization can manage.
• By being part of a larger group of non-profits that utilize Network For The Good, we receive additional assistance and ideas from related organizations.

Incentivized

• Better donor management.
• Better predictive analytics on donors and giving numbers.
• Increases were seen in overall revenue since joining with Virtuous.

Incentivized