Bonusly vs. Medallia

Bonusly has provided us a formal space to post recognition. While face to face recognition still occurs, this is a place where staff can post publicly or privately, but a majority choose public. It has been incredibly popular since our implementation. Staff love the ability to earn time off through recognition. That customized redemption is our most popular reward.

Incentivized

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.

Incentivized

• Fosters a culture of appreciation for one another
• Allows for each staff to select reinforcers of meaning to them specifically
• Can help tomato sure celebratory dates aren’t forgotten (birthdays, work anniversaries)
• Increases employee engagement
• Connects distance employees and employees who don’t have a department team around them to remain engaged and connected to others
• Allows for specific hashtags that can be tied into company values, to reiterate core values of the organization.

• It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
• As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
• It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.

Incentivized

• Moderation. The freedom to post anything for recognition can get out of hand depending on your tolerance/company culture. There are very little to no tools around better this.
• Bonusly has not done much in the way of adding features. Hard to call it a con but other similar platforms have extended into allowing more directed involvement from the organization. In other words: Bonusly is a little TOO hands-off in some ways.

Incentivized

• Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
• Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.

Bonusly is easy to use and intuitive for anyone familiar with technology and using websites. There is a page where posts are made, and a page where rewards are redeemed. It is very straightforward.

Incentivized

Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.

Incentivized

I never had any issues with support. It's especially nice to be able to add location-specific rewards.

Incentivized

Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs

Incentivized

the cost was [the] main factor for us. I think the platforms are very similar. Bonusly is one focused on just employee recognition which is great and concise. BlueBoard offers a lot more by way of experiences and gift-giving for recognition but on the pricier side.

Incentivized

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.

Incentivized

• Employees put forth extra effort and take on additional responsibility.
• More creative ideas from employees to improve business processes and solve problems.

Incentivized

• It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
• It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Incentivized