boost.ai vs. Fireflies.ai

We used it for the banking industry, and it's very well suited for credit unions. They had some basic intentions ready for the banking industry, which could be used easily without fuss, and technical knowledge required. Automation for various basic stuff was done in a few days, and the integration with the call center for the issues that could not be resolved from the chatbot was also very smooth and crisp.

Incentivized

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

• Conversational AI.
• Chatbot.
• Call center integration.

Incentivized

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Customer support.
• API integration.
• Pricing

Incentivized

• Sometimes bot is too slow in the beginning of the meeting, it misses parts of the meeting
• You can not send the recap to people who doesn't have an account
• No built in analytic tools

Incentivized

I started using Fireflies.ai about 1.5 yrs ago. It was - and continues to be - extremely user friendly, very easy to adopt, very easy to navigate and learn.

Incentivized

Other products either lacked the integration we needed or were not having good customer support and longer execution time compared to Boost.ai.

Incentivized

When we used Chorus.ai in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team of Sales Engineers who support Sales Reps, who typically set up the Zoom session. Chorus.ai doesn't show any stats on my team. However, Fireflies.ai is a virtual assistant that helps you manage your business. It recognizes voice commands from the user and turns them into tasks.

• Reduced customer support cost by about 60%.
• Smooth integration with call center.

Incentivized

• It saves efforts of the team since we concentrate on meeting, not on note taking.
• Increases meeting productivity - everybody knows that everything said will be in the notes!
• Minimize wrong information distribution, summary is the same for everybody.

Incentivized