Brand Embassy (discontinued) vs. Dixa
Brand Embassy (discontinued) vs. Dixa
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user |
Brand Embassy (discontinued) | Dixa | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Dixa | |
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Top Pros |
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Top Cons |
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Brand Embassy (discontinued) | Dixa | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Dixa | |
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Likelihood to Recommend | 2.0 (12 ratings) | 9.3 (4 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | Dixa | |
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Likelihood to Recommend | Discontinued Products | Dixa |
Pros | Discontinued Products | Dixa |
Cons | Discontinued Products | Dixa |
Likelihood to Renew | Discontinued Products | Dixa No answers on this topic |
Usability | Discontinued Products | Dixa No answers on this topic |
Support Rating | Discontinued Products | Dixa No answers on this topic |
Alternatives Considered | Discontinued Products | Dixa |
Return on Investment | Discontinued Products | Dixa |
ScreenShots | Brand Embassy (discontinued) Screenshots | Dixa Screenshots |