Brand Embassy (discontinued) vs. ServiceNow Customer Service Management
Brand Embassy (discontinued) vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Brand Embassy (discontinued) | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | ServiceNow Customer Service Management | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 2.0 (12 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | 10.0 (1 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | 9.0 (1 ratings) |
Brand Embassy (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Discontinued Products | ServiceNow |
Pros | Discontinued Products | ServiceNow |
Cons | Discontinued Products | ServiceNow |
Likelihood to Renew | Discontinued Products | ServiceNow No answers on this topic |
Usability | Discontinued Products | ServiceNow |
Support Rating | Discontinued Products | ServiceNow |
Alternatives Considered | Discontinued Products | ServiceNow |
Return on Investment | Discontinued Products | ServiceNow |
ScreenShots | Brand Embassy (discontinued) Screenshots |