Likelihood to Recommend Bridge is suited for scenarios where you need ppl to complete steps in order or test that they received the correct amount of knowledge after watching a video. I do think Bridge is less appropriate for companies that use it in external training scenarios as there is some key functionality missing. We gotten very good at brainstorming and finding solutions/ways to get Bridge to work the way that we need it to
Read full review Results.com would be a fantastic platform for a distributed team that has its data stored in a simple/single/common method and is looking for a single visual platform around which the culture of the company can collaborate, see relevant company metrics (and each other's metrics), and discuss the same. RESULTS.com is likely unnecessary for any team that is physically located together within an office and who can physically meet together. Such a scenario likely already has wall-projected charts and physically posted information. Further, we found RESULTS.com to be a bad choice for a company that has its data in several different locations, requiring the integration of several different APIs all coordinated together. Our somewhat complicated/disparate data simply didn't work well in the system to the point where people eventually were conditioned to NOT believe the numbers shown in RESULTS.com.
Read full review Pros Bridge is designed for the user so it is intuitive and easy to use. Bridge includes an authoring tool so building custom content is fast and easy. Bridge does a good job of providing user information for managers. Managers can quickly and easily see how many courses their reports are enrolled in and if anyone is overdue on required courses. Bridge is also built with learning science in mind. There are multiple options for assessments, including an option for verified tasks to be completed to demonstrate proficiency. Read full review It has a very nice graphical/visual display of metrics/KPIs that are fed into it. It has a fantastic meetings agenda and communication module that helped better connect our geographically distributed offices. It solved the problem we had of using several different platforms for each need - providing a central place for results-orientated information sharing and discussion. Read full review Cons Bridge could improve their categorization feature for trainings; folders would be great! I'd like to see more ways to add content in the Bridge native environment in the future. Being able to create tables, infographics, and other training materials right in the system would be a great time saver. Read full review Like all BI software, the pretty graphics and charts and information are only as accurate as what is put into the system. It does not have parameters that will flag suspect data, which became a problem as our data sources increased and the results.com integration required more and more results.com-side development. The promise of having the corporate mission/vision/values/etc. all connected to individual priorities and associated KPIs never came to pass. Being early adopters, we purchased partly on the promises of salespeople. As time marched on, support and development dropped off in favor of increasing their sales department. We believe, through our experience with results.com, that the company was built to sell quickly. That is, we believe the owner/s blasted through their funding in the first year to onboard as many users as possible so they could increase value for a quick sale. Then we believe that when the money was mostly spent, and there was no sale, the company had to become a normal, profitable, long-term business which led to expense cutting, a RIF of developers and customer support, and the resulting slowdown/stoppage/inability to develop and support the product. Our feeling in the last months on the platform was one where it seemed the employees/owners were unhappy and disgruntled to have to actually run it as a business and deal with customers. (This is our guess and belief based on what we saw over time and without any knowledge whatsoever on what was actually happening over there.) Read full review Likelihood to Renew It has been very useful to our organization in getting compliance training complete. We have a 24/7/365 organization with some folks only working 2 days a week during the summer only, many work full-time jobs elsewhere and can't make weekday programs and facilities don't have to alter schedules to get mass numbers of people through training like you have to do with live training..
Read full review Usability Even our folks who fought using it realized how easy it was once they took their first course.
Read full review When it worked, it worked nicely. Unfortunately, it didn't work for us all the time - and less so as the months went on. So, although relatively "easy to use," it stopped providing value due to its data integration problems. Thus, when the data was incorrect, people stopped using it.
Read full review Support Rating Always timely and knowledgeable assistance. Very patient explaining answers to novice users.
Read full review This is a solid 5 because the first year we had fantastic customer support. We had a comprehensive training, a (seemingly) dedicated support staffer, a fair amount of development help to integrate things, and consultations with people associated with RESULTS.com who have made a name for themselves in this general method of business operations. But, after the first year that mostly dried up. It was a 10 the first year, and a 1 the next years - averaging to a 5.
Read full review Implementation Rating Our challenges were internal - nothing with Bridge. We had regular, productive meetings with our implementation representative.
Read full review Alternatives Considered Our previous LMS was Symphony. Hands down, there is no comparison. Switching to Bridge was the best decision made by our management team. All we used Symphony for was for our monthly compliance training. Many times people would complain that they would need to retake their compliance course as Symphony would lose records. It became a hassle having to retake a course because you didn't save a copy of the completion certificate. Bridge allows for more than just compliance training AND we are able to see if learners didn't complete their courses via the reports.
Read full review We have examined a variety of similar products both before, during, and after our time with results.com. We are currently using
Sisense which is an entirely higher level than results.com in terms of B.I. - not only in the drill-down type of data access and reporting but certainly in its ability to handle multiple data sources effectively.
Read full review Return on Investment Certainly, Bridge was not an inexpensive option when we were reviewing platforms. To date, we have not seen a positive ROI but believe that will happen in the near future as we expand an offering of an additional program. Reviews from our users indicate that they appreciate the professional and easy to use features Bridge provides, along with the video based design of the program. The program we developed with the Bridge platform supports our position as educators in our industry. Read full review We did not utilize a BI dashboard nor a standardized meeting agenda system before results.com so in that respect, it helped us establish a results/performance-orientated culture which was badly needed. Unfortunately, beyond that first year, results.com didn't keep up with our struggles with data imports. That, combined with the inability for us to see direct ROI $ increases, led us to eventually leave the platform. Unfortunately, they locked us into a longer term (even without providing promised services) and so we technically were on the system (but not using it) for 6+ months past the date where we'd all agreed it was not useful for anyone anymore. Read full review ScreenShots Bridge Learning Platform Screenshots