BrightGauge vs. Zoho Analytics

Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.

We had chosen Zoho Analytics as our preferred BI platform due to 2 main reasons: 1. We were already using Zoho CRM and Zoho Analytics integrates well with Zoho CRM and learning curve is not so steep 2. With the cloud version (SaaS), the implementation cost was almost negligible and any smart engineer can deploy it for the entire company (if company size is not huge) 3. It has all the features that we would need

• Near real-time data in dashboards is a game changer for decision making
• Easy of setup of gauges, dashboards and reports makes the product versatile
• Automated scheduled reporting increases visibility and reduces workload.

• Very good bang for the buck, especially if you pre-handle your data before uploading so you're not reliant on the Zoho SQL syntax of raw tables and have fewer, wider rows.
• Reasonable assortment of chart types.
• Usable design surface, especially for a fully web based system.
• Reasonably intuitive organization of content types.
• Nice handling of aggregation functions.

• Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
• It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
• Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.

• Reports was challenging to understand initially and some of their documents were out of date so importing did not work.
• It would be nice if the importing instructions were a little more clear for the layman as not all businesses can have an IT department or the like to set up software like this.
• Due to insufficient descriptions, it can be unclear as to what a report is describing or displaying to you.

I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

It seems to me that it is intuitive. However, it would be opportune to set training phases for those who are approaching a tool like this for the first time. It is clear that the platform throws data that, if they are combined, can be exploited according to their business objective. It would be key to be able to compare figures of competitors, standards and basic elements of the movement in social networks.

ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.

ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick

If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Power BI, Tableau are leaders in data visualization tool industry. They provide extensive features and they are priced accordingly. Excel is still my go to tool for analysis on my local machine but it likes functionalities like Zoho app sync, customizable dashboard and AI powered analytical reports. Our decision of selecting Zoho analytics is based on Existing Zoho business suit, data sync feature, and pricing.

Zoho Analytics performs just as stated in its description. To meet their needs, a novice can design straightforward reports and dashboards. Users who work for larger companies or organisations, or who have access to a lot of data from various sources, may easily combine that data with Zoho Analytics to build more unique reports and dashboards and share them with their employees.

• ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
• Decrease workload and time in creation of reports has definitely created an ROI.

• The ability to create and refresh a report has helped to reduce over 50% of time required to prepare elaborate MIS on a monthly basis.
• It helped with analyzing data directly from the CRM and imported historical data at the same time.