Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.3 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
Zoho Analytics
Score 8.4 out of 10
Small Businesses (1-50 employees)
Zoho Analytics (formerly Zoho Reports) is a self-service BI and analytics platform that allows users to analyze their business data and create reports and dashboards. It is designed to help users create and share reports quickly, without IT assistance.
$50
per month
Pricing
BrightGaugeZoho Analytics
Editions & Modules
No answers on this topic
Basic
$30
0.5M rows, 2 users
Professional
$30
per user per month billed annually
Standard
$60
1M rows, 5 users
Premium
$145
5M rows, 15 users
Enterprise
$575
50M rows, 50 users
Offerings
Pricing Offerings
BrightGaugeZoho Analytics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThere is a 20% discount for all plans if subscribed yearly. Customers can buy add-on rows and users, in addition to the plans listed above.
More Pricing Information
Community Pulse
BrightGaugeZoho Analytics
Top Pros
Top Cons
Features
BrightGaugeZoho Analytics
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.5
9 Ratings
Zoho Analytics
8.1
101 Ratings
Pixel Perfect reports6.76 Ratings7.879 Ratings
Customizable dashboards9.29 Ratings8.3101 Ratings
Report Formatting Templates6.68 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
7.0
9 Ratings
Zoho Analytics
8.1
104 Ratings
Drill-down analysis8.39 Ratings8.199 Ratings
Formatting capabilities6.59 Ratings7.9103 Ratings
Integration with R or other statistical packages8.04 Ratings00 Ratings
Report sharing and collaboration5.38 Ratings8.4104 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.2
9 Ratings
Zoho Analytics
8.7
97 Ratings
Publish to Web8.05 Ratings8.780 Ratings
Publish to PDF9.49 Ratings8.796 Ratings
Report Versioning7.06 Ratings00 Ratings
Report Delivery Scheduling8.49 Ratings8.784 Ratings
Delivery to Remote Servers8.12 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
9 Ratings
Zoho Analytics
7.6
50 Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)8.79 Ratings7.549 Ratings
Location Analytics / Geographic Visualization9.03 Ratings8.045 Ratings
Predictive Analytics8.04 Ratings7.439 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
9.1
9 Ratings
Zoho Analytics
8.5
95 Ratings
Multi-User Support (named login)9.59 Ratings8.694 Ratings
Role-Based Security Model9.58 Ratings8.542 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.39 Ratings8.489 Ratings
Single Sign-On (SSO)9.01 Ratings8.744 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
6.0
4 Ratings
Zoho Analytics
8.0
70 Ratings
Responsive Design for Web Access6.03 Ratings8.246 Ratings
Dashboard / Report / Visualization Interactivity on Mobile6.04 Ratings7.861 Ratings
Mobile Application00 Ratings7.783 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.9
5 Ratings
Zoho Analytics
8.4
38 Ratings
REST API10.03 Ratings8.435 Ratings
Javascript API9.62 Ratings00 Ratings
iFrames6.01 Ratings8.432 Ratings
Java API6.01 Ratings00 Ratings
Themeable User Interface (UI)6.02 Ratings00 Ratings
Customizable Platform (Open Source)9.62 Ratings00 Ratings
User Ratings
BrightGaugeZoho Analytics
Likelihood to Recommend
8.2
(9 ratings)
8.3
(105 ratings)
Likelihood to Renew
-
(0 ratings)
7.1
(5 ratings)
Usability
9.8
(2 ratings)
8.0
(49 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
10.0
(2 ratings)
6.1
(17 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
Product Scalability
-
(0 ratings)
8.0
(37 ratings)
User Testimonials
BrightGaugeZoho Analytics
Likelihood to Recommend
ConnectWise
Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.
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Zoho Corporation
We had chosen Zoho Analytics as our preferred BI platform due to 2 main reasons: 1. We were already using Zoho CRM and Zoho Analytics integrates well with Zoho CRM and learning curve is not so steep 2. With the cloud version (SaaS), the implementation cost was almost negligible and any smart engineer can deploy it for the entire company (if company size is not huge) 3. It has all the features that we would need
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Pros
ConnectWise
  • Near real-time data in dashboards is a game changer for decision making
  • Easy of setup of gauges, dashboards and reports makes the product versatile
  • Automated scheduled reporting increases visibility and reduces workload.
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Zoho Corporation
  • Very good bang for the buck, especially if you pre-handle your data before uploading so you're not reliant on the Zoho SQL syntax of raw tables and have fewer, wider rows.
  • Reasonable assortment of chart types.
  • Usable design surface, especially for a fully web based system.
  • Reasonably intuitive organization of content types.
  • Nice handling of aggregation functions.
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Cons
ConnectWise
  • Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
  • It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
  • Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.
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Zoho Corporation
  • Reports was challenging to understand initially and some of their documents were out of date so importing did not work.
  • It would be nice if the importing instructions were a little more clear for the layman as not all businesses can have an IT department or the like to set up software like this.
  • Due to insufficient descriptions, it can be unclear as to what a report is describing or displaying to you.
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Likelihood to Renew
ConnectWise
No answers on this topic
Zoho Corporation
I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool
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Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
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Zoho Corporation
It seems to me that it is intuitive. However, it would be opportune to set training phases for those who are approaching a tool like this for the first time. It is clear that the platform throws data that, if they are combined, can be exploited according to their business objective. It would be key to be able to compare figures of competitors, standards and basic elements of the movement in social networks.
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Reliability and Availability
ConnectWise
No answers on this topic
Zoho Corporation
ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.
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Performance
ConnectWise
No answers on this topic
Zoho Corporation
ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.
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Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
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Zoho Corporation
The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick
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Implementation Rating
ConnectWise
No answers on this topic
Zoho Corporation
If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.
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Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
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Zoho Corporation
Power BI, Tableau are leaders in data visualization tool industry. They provide extensive features and they are priced accordingly. Excel is still my go to tool for analysis on my local machine but it likes functionalities like Zoho app sync, customizable dashboard and AI powered analytical reports. Our decision of selecting Zoho analytics is based on Existing Zoho business suit, data sync feature, and pricing.
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Scalability
ConnectWise
No answers on this topic
Zoho Corporation
Zoho Analytics performs just as stated in its description. To meet their needs, a novice can design straightforward reports and dashboards. Users who work for larger companies or organisations, or who have access to a lot of data from various sources, may easily combine that data with Zoho Analytics to build more unique reports and dashboards and share them with their employees.
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Return on Investment
ConnectWise
  • ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
  • Decrease workload and time in creation of reports has definitely created an ROI.
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Zoho Corporation
  • The ability to create and refresh a report has helped to reduce over 50% of time required to prepare elaborate MIS on a monthly basis.
  • It helped with analyzing data directly from the CRM and imported historical data at the same time.
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