Bright Pattern Contact Center vs. Nextiva Contact Center
Bright Pattern Contact Center vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
Bright Pattern Contact Center | Nextiva Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Nextiva Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Bright Pattern Contact Center | Nextiva Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | Nextiva Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 10.0 (1 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | 10.0 (1 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | Nextiva |
Pros | Bright Pattern, Inc. | Nextiva |
Cons | Bright Pattern, Inc. | Nextiva |
Likelihood to Renew | Bright Pattern, Inc. No answers on this topic | Nextiva |
Usability | Bright Pattern, Inc. | Nextiva No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Nextiva No answers on this topic |
Performance | Bright Pattern, Inc. | Nextiva No answers on this topic |
Support Rating | Bright Pattern, Inc. | Nextiva |
In-Person Training | Bright Pattern, Inc. | Nextiva No answers on this topic |
Online Training | Bright Pattern, Inc. | Nextiva No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Nextiva No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Nextiva |
Scalability | Bright Pattern, Inc. | Nextiva No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Nextiva |
ScreenShots | Bright Pattern Contact Center Screenshots |