Bright Pattern Contact Center vs. Pega Customer Service
Bright Pattern Contact Center vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Pega Customer Service | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | Pega Customer Service | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Pega Customer Service | |
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Likelihood to Recommend | 10.0 (27 ratings) | 7.7 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Pega Customer Service | |
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Likelihood to Recommend | Bright Pattern, Inc. | Pegasystems |
Pros | Bright Pattern, Inc. | Pegasystems |
Cons | Bright Pattern, Inc. | Pegasystems |
Usability | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Performance | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Support Rating | Bright Pattern, Inc. | Pegasystems No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Online Training | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Pegasystems |
Scalability | Bright Pattern, Inc. | Pegasystems No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Pegasystems |
ScreenShots | Bright Pattern Contact Center Screenshots | Pega Customer Service Screenshots |