Bright Pattern Contact Center vs. Readymode
Bright Pattern Contact Center vs. Readymode
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Readymode | N/A | Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the… | $150 per month per license |
Bright Pattern Contact Center | Readymode | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | 17% discount for annual pricing. | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Readymode | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Preview Dialer |
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Core Dialer |
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Call Follow-up and Quality Assurance |
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Bright Pattern Contact Center | Readymode | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Dialpad Ai Sales Center Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Readymode | |
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Likelihood to Recommend | 10.0 (27 ratings) | 5.5 (4 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Readymode | |
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Likelihood to Recommend | Bright Pattern, Inc. | Readymode |
Pros | Bright Pattern, Inc. | Readymode |
Cons | Bright Pattern, Inc. | Readymode |
Usability | Bright Pattern, Inc. | Readymode No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Readymode No answers on this topic |
Performance | Bright Pattern, Inc. | Readymode No answers on this topic |
Support Rating | Bright Pattern, Inc. | Readymode No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Readymode No answers on this topic |
Online Training | Bright Pattern, Inc. | Readymode No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Readymode No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Readymode |
Scalability | Bright Pattern, Inc. | Readymode No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Readymode |
ScreenShots | Bright Pattern Contact Center Screenshots | Readymode Screenshots |