Brightly Asset Essentials™ vs. HxGN EAM

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports
• Integrates with Oracle; linking to an enterprise system help to link with the ledger
• Generally user friendly; the user interface and navigation is relatively intuitive to use

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

• The update schedule takes some getting used to
• Possible to accidentally lock yourself out of your own account (if admin)

Incentivized

EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized

• Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
• Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
• The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.

Incentivized