Likelihood to Recommend I didn't have problems working with BrowserStack. The tool is stable, there are a lot of different devices and OS. It's really useful. I only had a problem in the past while working with a company that had geolocation activated on the app. The app only works in the USA, and I was in Brazil. I faced many many issues working on this circumstances. I tried to get in touch with BrowserStack, but I leave the company before get the problem solved. But that one was the only big problem that I've faced while using BrowserStack.
Read full review The qTest is well-suited for organizations transitioning to Agile or DevOps frameworks. It Streamlines test management with real-time collaboration and integrates with popular CI/CD tools. It excels in complex, large-scale projects needing centralized test cases management, traceability, and detailed reporting. However, organizations on a tight budget might find it cost prohibitive compared to simpler, low-cost alternatives.
Read full review Pros BrowserStack App Automate dashboard gives us video, screenshots and logs of what exactly happened during the test run. This helps us easily analyse failures in our automation test and figure out the root cause for failures. BrowserStack App Live provides us with lot of devices to test on. This is specifically useful in case of high end iPhone devices which are costly for us to procure in house. BrowserStack App Automate provides parallel threads which can be shared across multiple teams. This has helped us scale our mobile test automation effort across the organisation. In house mobile lab might be cost effective initially but when it comes to maintaining it and add new devices as and when it comes in market makes it less cost effective than cloud solution like BrowserStack Read full review Highly customizable: we were able to organize our test cases in unique ways that made our work easier. Connectivity with Jira: being able to pull requirements information in from Jira was a big point for us. Standalone tool: Being a standalone tool on a dedicated server, we were able to have access to our tests regardless of whether our Jira server was down. Read full review Cons Overall performance of usability of the device Overheating conditions could be a useful feature to be included Downloading the app to the Home screen for quick selection would be helpful Screen orientation feature Tablets for additional devices to be tested against Add in a feature to test against wearables Read full review In requirements , we can't add multiple test cases at once, or search multiple cases at once, need to do one by one. Here actually qtest needs to improve. Linking cloud hosted qtest and on-premise TOSCA is very difficult especially when you are working with client system with security wall. It requires tunnelling software which is not recommended. Read full review Likelihood to Renew This decisions mostly taken by senior management at VP and CEO level, they also need approval from many other teams like dev, design according to the use, and finance due to competitive cost, They do check other product as well, and I am just a single person from QA team, and not a decision maker
Read full review This has been a core QA management tool for our organization and integrates well with our other SDLC platforms (Azure DevOps/Jira/Katalon).
Read full review Usability It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
Read full review qTest is actually intuitive and user-friendly, despite my other scathing review aspects
Nick Larsen Quality Assurance Manager - Application Development & Support
Read full review Reliability and Availability Its always available in our organisation. Just a click away from testing on the exact devices we require.
Read full review Performance The tests are fast considering the fact that they're
Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.
Read full review Support Rating I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
Read full review The actual answer is 0. I have never experienced worse support, whether personal or professional
Nick Larsen Quality Assurance Manager - Application Development & Support
Read full review In-Person Training Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.
Read full review Online Training It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.
Read full review Implementation Rating It was new learning for me, till the time I was not aware of such tools are available for manual CBT testing and for automation integration caue I was using some VM for testing, it has increase my knowledge and skill set. It was a fun while implementation and I enjoyed it.
Read full review Again, supporting documentation could have been a lot better
Nick Larsen Quality Assurance Manager - Application Development & Support
Read full review Alternatives Considered BrowserStack's library of devices and browsers is way bigger than
Chrome DevTools . Additionally, I find that BrowserStack is more accurate than
Chrome DevTools in regards to how pages render on the various devices I need to test on. Overall, BrowserStack is far better than
Chrome DevTools .
Read full review Extensive integration options with various third-party tools, enabling seamless integration into existing workflows. Allows for flexibility and customization of workflows, fields, and permissions to adapt to unique testing requirements. Supports robust requirements traceability, ensuring comprehensive test coverage. Lastly management decisions too
Read full review Contract Terms and Pricing Model Not sure about all this billing details, I am not part of that discussion.
Read full review Scalability It provides us with the latest technology in the market, which enable us to make sure that the software we create is accessible on them.
Read full review Professional Services Not used
Read full review Return on Investment Saves a lot of money, by providing several devices at our disposal It gives you devices like, mobile phones, tabs and desktops of various Operating Systems Only Challenge is it might consume more time for development, but testing should be fast and easy Read full review Better organization and centralization of test cases has led to more cohesive team collaboration Speed to delivery, deployments to production, are mostly maintained Performance issues have led to testing delays requiring the team to switch to other methods which contributed to QA bottleneck issues and sometimes even missed sprint commitments Read full review ScreenShots Tricentis qTest Screenshots