Item: BrowserStack
Rating: 8
Author: Verified User

Overall Satisfaction with BrowserStack

Use Cases and Deployment Scope

Me and my team was using BrowserStack for our automation suites, it was much more faster and easy to use on its UI than what we are using currently. I would like switch back on Browserstack.

Pros and Cons

Pros

parallel execution
Many of platforms for testing
Well integration with Selenium and Cypress
Manual testing
Easy to use and fast

Cons

They can reduce the cost
More flexible plans can be introduced
Support team needs to be aware more technical things

Most Important Features

Parallel automation
Cross-browser testing
Manual testing
Mobile testing
Automation

Return on Investment

helpful in testing before final release
It helps us a lot to test cross-browser when we had launch new UI
reduce the time of execution as we can run 5 automation suites at a time
reduce the cost of infrastructure, and VM's

Before browserstack we need to maintain VM's with specific configuration as per our test environment, and need o hire separate resource to maintain all those environments and infrastructure, but now it is taken care by Browserstack.
We do bought many hardware for testing purpose before that, but now no need to spend on it.

Product Usage

App Live
Automate

We do used automate feature from the browserstack to monitor our suites test execution progress, it is easy to analyse the results as it has step by step logs and recorded video and also we do used for manual testing with as many available platform and these fulfill our needs in automation, manual and CBT testing

Alternatives Considered

LambdaTest and Sauce Labs

Price looks little high for browserstack , they need to introduce more flexible plans to stack their customers, support team must be more quick, sometimes they take more than 2-3 days to resolve the issue. other tools are available in less cost with same features. so later on my organization decided to switch on to LambdaTest.

Key Insights

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Other Software Used

Kernel-based Virtual Machine (KVM), Selenium, Apache JMeter, IntelliJ IDEA

Likelihood to Recommend

Browser stack tool is good with automation testing and it can be integrate with the Selenium and also it can work well with the cypress and We were using it many times for cross browser testing as it has many platforms available to execute our test cases. It helps to avoid complicated Selenium grid setup, cause it takes care all features like grid, It helps lot in parallel testing as well.

Using BrowserStack

Users and Roles

15 - We were using browser stack for QA team while automation test execution and for Manual testing while cross browser testing, also it was used by UX developer to test their design on the other environment, also sometimes but very rarely used by sales team to demonstrate the application on all the environment.

Support Headcount Required

5 - No as separate team is required to support browserstack, cause this application is easy to used, once I given a training to my dev and qa team, later on they have not faced any issue, while automation we do faced some issues but resolved those through out the browserstack support team.

Business Processes Supported

Mostly used for automation test execution
then we do used for cross browser test execution
and it has reduce the cost of infrastructure

Innovative Uses

Cross-browser testing
UX testing by design team
parallel test execution of large number of test cases

Future Planned Uses

if it will be available in less cost
and more flexible plans as per the requirement
it will have similar feature of manual and automation testing

Likelihood to Renew

This decisions mostly taken by senior management at VP and CEO level, they also need approval from many other teams like dev, design according to the use, and finance due to competitive cost, They do check other product as well, and I am just a single person from QA team, and not a decision maker.

Evaluating BrowserStack and Competitors

Products Replaced

Yes - we are now using LambdaTest, it has similar feature like browserstack, they have very quick and good support team, and many times they resolved our issues within 24 hours, the reason is we are using LambdaTest that it is available in better cost as compare to any other product in the market, before that we were using browserstack.

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use
Other

We need a cloud solution as we want to use it for automation run over the multiple environments, and also it should fulfill our Cross browser test execution requirement. Integration is required cause we are using Selenium and cypress both in our automation, Ease of use cause multiple teams are using this application from our organization.

Evaluation Lessons Learned

I am not sure about this question, it depends on future available competitive applications, also it is very important the cost in which those tools are getting available, accordingly my organization can take the decision, as we are very small company and cost is very important factor to select the paid tool.

BrowserStack Implementation

Implementation Rating

It was new learning for me, till the time I was not aware of such tools are available for manual CBT testing and for automation integration caue I was using some VM for testing, it has increase my knowledge and skill set. It was a fun while implementation and I enjoyed it.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Not sure - I had only implemented it in our automation, given training to all my QA and Dev, so am not aware of the other management related things.

Implementation Issues

Learning the browserstack tool and its usage
integration with automation Selenium and cypress
setting up capabilities inside automation scripts

BrowserStack Training

Training Types Used

Online Training
In-Person Training

In-Person Training

Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.

Online Training

It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.

Configuring BrowserStack

Product Configurability

Configuration should be limited, and browserstack has that type of advantages so it will be become easy to understand.

Configuration Lessons

Most of configuration should be on the UI itself instead of at the file level. if possible cypress and Selenium integration can be make more easier.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

No, I don't have any change right now if I found anything will drop a mail to browserstack support team.

BrowserStack Support

Support Rating

Sometime they take more than 24 hours to connect with us, so I am giving average rating.

BrowserStack Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success	Slow Initial Response

Premium Support

Yes, we have been used a premium support, as we have continuous delivery and for that purpose we need this for our QA and Dev team.

Bug Resolution

Exceptional Examples of BrowserStack Support

Not remember, bonus means extraordinary, It serves our purposes that set like
1. Automation, 2. Parallel testing 3. CBT testing 4. Manual Testing 5 Dev and Design level testing

Using BrowserStack

Usability

Yes it is easy to use UI, all our team understand all its functionality in just one simple training.

Usability Pros and Cons

Pros	Cons
Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using	None

Easy Tasks

Manual testing
Cross browser testing
Integration with other tools Selenium
Available documentation

Difficult Tasks

Platform and capabilities selection for automation
integration with cypress
integration with Selenium

Mobile Interface Availability and Impressions

Yes, but I don't use it

BrowserStack Reliability

Scalability

sometimes cross browser UI results are not matching with the exact actual hardware, not 100% reliable but it was happen in very rare cases.

Reliability and Availability

No down time, it was available mostly all time whenever we need it in all our weekdays.

Performance

Sometimes our suite get aborted in between but not sure it was a issue browserstack, it could be with our jenkins.

Integrating BrowserStack

Ease of Integration

It has take full day to integrate with the automation and jenkins end to end, one day is good enough time to spend on any new tool to learn and understand all it features and integration capabilities. and it is one time effort so think it is easy for iteration.

Systems Integrated With

We have integrated Selenium and cypress both with browserstack and it was done end to end for our automation suites execution, I though can we integrate JMeter as well but never tried it.