Likelihood to Recommend BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
Scenarios where it works well: 1) Retros can be very well facilitated & notes/action items can be captured against the sprint. 2) Product Owner can effectively track the story progress with all the test-cases, design etc. 3) Being good scaling support, it provides good visibility across multiple teams, programs and agile portfolios, providing a centralized environment where all our stakeholders can easily work together regardless of location. 4) It provides easy tracking all of your epics, stories, themes, defects, tasks, tests and issues 5) I like its intuitive UI as for moving stories around, burning hours. 6) It allows top leadership to visualize and report their strategic plans, giving all stakeholders the relevant data that they need to stay dedicated to the project priorities. 7) It can be easily integrated with slack so for few teams we used slack for collaboration Scenarios where it did not work well: 1) Test Management need improvement in terms of tracking tests, team had hard time tracking regression test cases. 2) Version one comes with lot of features like Rally but here we don’t get customizations which is there in Jira where from workflow to issue everything can be customized based on your team/program/portfolio requirements. 3) Lot of navigation to access basic stuff. Example I want to go to bug attachment , there are lt of clicks & navigation need to do which should be pretty straightforward I feel.
Read full review Pros The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing. The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue. The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful. I enjoy the conversations and tagging features within each bug ticket. Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
Automated saving of changes, no records can be lost because all items are saved in real-time. The watch function, optional but beneficial when managing multiple teams or projects. Read full review Cons It would be nice if it offered more integrations. Workflow could be a little more sophisticated. Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
Although Digital.ai Agility supports customizations, they can be somewhat cumbersome to set up and maintain The Analytics engine's user experience for digging into the data does not have the same feel as the rest of the system and, as a result, can be hard to work with Read full review Usability BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
Support Rating Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
VersionOne provides outstanding training. They have Product Owner training that I recommend every Product Owner attend. They have scrum master training and other agile training that was well worth the money paid because it made the teams more productive. And the support for the tool is incredible. These people live and breathe Agile and are evangelists and enthusiasts.
Gene Baker Vice President, Chief Architect, Development Manager and Software Engineer
Read full review Alternatives Considered It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
JIRA appears to be more extensible with the ability for Scrum, Kanban, bug/incident tracking, and the ability to customize dashboards. However, VersionOne's performance over the same teams is extremely fast in comparison and therefore allows users to be more productive over the same amount of time.
Read full review Return on Investment Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it. Read full review Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)
It has made it easier to implement Agile processes. Since our team is fairly new to Agile, this has been extremely helpful. Our organization is quickly growing, and V1 has made it easier for new hires to look at everything that our team has in the works. Read full review ScreenShots