What users are saying about
14 Ratings
14 Ratings
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Score 8.8 out of 100
40 Ratings
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Score 5.1 out of 100

Attribute Ratings

  • BugHerd is rated higher in 1 area: Likelihood to Recommend
  • Digital.ai Agility is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

BugHerd

90%
5 Ratings
8.4

Digital.ai Agility

84%
9 Ratings

Usability

9.0

BugHerd

90%
1 Rating

Digital.ai Agility

N/A
0 Ratings

Support Rating

9.0

BugHerd

90%
2 Ratings
9.2

Digital.ai Agility

92%
4 Ratings

Likelihood to Recommend

Splitrock Studio

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
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Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

Scenarios where it works well: 1) Retros can be very well facilitated & notes/action items
can be captured against the sprint. 2) Product Owner can effectively track the story
progress with all the test-cases, design etc. 3) Being good scaling support, it provides good visibility
across multiple teams, programs and agile portfolios, providing a centralized
environment where all our stakeholders can easily work together regardless of location. 4) It provides easy tracking all of your epics,
stories, themes, defects, tasks, tests and issues 5) I like its intuitive UI as for moving stories
around, burning hours. 6) It allows top leadership to visualize
and report their strategic plans, giving all stakeholders the relevant data
that they need to stay dedicated to the project priorities. 7) It can be easily integrated with slack
so for few teams we used slack for collaboration Scenarios where it did not work well: 1) Test Management need improvement in
terms of tracking tests, team had hard time tracking regression test cases. 2) Version one comes with lot of features like
Rally but here we don’t get customizations which is there in Jira where from workflow
to issue everything can be customized based on your team/program/portfolio
requirements. 3) Lot of navigation to access basic
stuff. Example I want to go to bug attachment , there are lt of clicks &
navigation need to do which should be pretty straightforward I feel.
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Pros

Splitrock Studio

  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
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Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

  • Automated saving of changes, no records can be lost because all items are saved in real-time.
  • The watch function, optional but beneficial when managing multiple teams or projects.
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Cons

Splitrock Studio

  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
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Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

  • Saving of changes is inconsistent. Sometimes the changes appear to save automatically and other times the user needs to click the "Apply" button. Until the user is familiar with when this needs to happen, work can easily be lost.
  • This may be a setup configuration issue, but it would be good to be able to set the default team when creating stories. Too often stories are created and the user forgets to enter the team and they need to search the entire database for the story that was just created.
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Pricing Details

BugHerd

Starting Price

$39 per month

Editions & Modules

BugHerd editions and modules pricing
EditionModules
Standard$39.001
Premium1292
Deluxe2293

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

Digital.ai Agility

Starting Price

Editions & Modules

Digital.ai Agility editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Splitrock Studio

    BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
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    Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

    No answers on this topic

    Support Rating

    Splitrock Studio

    Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
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    Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

    VersionOne provides outstanding training. They have Product Owner training that I recommend every Product Owner attend. They have scrum master training and other agile training that was well worth the money paid because it made the teams more productive. And the support for the tool is incredible. These people live and breathe Agile and are evangelists and enthusiasts.
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    Alternatives Considered

    Splitrock Studio

    It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
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    Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

    Basecamp functions much differently from Version One and serves a different purpose, so it's kind of like comparing apples and oranges. However, both V1 and Basecamp have their pros and cons. V1 makes it easier to manage Agile processes, but Basecamp is more user-friendly and can be used for broader purposes. At our organization, we utilize both products. V1 is what we use to manage processes internally, and Basecamp is what we use to manage client-facing processes. If our organization wasn't Agile, I would prefer to use Basecamp for all project management (internal and client-facing), and have done so at previous organizations for which I've worked
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    Return on Investment

    Splitrock Studio

    • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
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    Digital.ai (formerly XebiaLabs, CollabNet VersionOne, and Arxan)

    • I came in near the end of our use of VersionOne (we are migrating to Jira), and I don't operate or think at the business return (ROI) level. I'm not the one to comment on this!
    • I suspect that V1 added much clarity to the prioritization of work, and added visibility across entire teams. So I assume that it had a positive impact on returns.
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