BugTracker.net vs. OpenText ALM Octane vs. SpiraTeam

See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?

Incentivized

If someone is already using ALM Octane, then it is worth the pain to go through the upgrade process to get the current versions. If you need it to tie into Jira, it can do that. Just be prepared for a rough road. If you have some other product that you use for DevOps, PM, and QA, you will probably be better off sticking with what you have. DaVita also uses TFS, but not in a full implementation (i.e. not with a build server for code deployment), so for them, ALM makes a lot of sense. If you are using TFS with a build server, there are other methodologies that won't end up making you want to pull your hair out trying to make it integrate with what you are using.

Incentivized

*Well Suited for Organizations having [fewer] numbers of Tech People that [means] it's easy to operate and maintain. Currently find no scenarios for its less [appropriateness]

Incentivized

• Ability to split our multiple projects and assign a user base.
• Ability to set permissions based on user base/ roles.
• Customization of fields on a project level.

Incentivized

• Bug-logging and keeping track of the bug status.
• Integration with DevOps to do continuous testing.
• Keeping coordination between development and testing teams.

Incentivized

• Very easy to use.
• Entire collaboration suite for the software development lifecycle.
• Configurable to particular project needs.

• User interface for client-facing feedback
• Content and design updates tracking

Incentivized

• The integration to Synchronizer is very difficult to implement.
• The integration to Jira was very hard to get working.

Incentivized

• Some more sample reports or allow for a cross reference reporting engine

I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.

Incentivized

The usability is excellent in most cases but lacks some intuitive functions, such as a copy to the clipboard for selected items. In fact, in an older version, a COPY button copied all selected records rather than putting it on the clipboard. The button has been renamed recently to CLONE, otherwise, my rating would be lower.

Customer support is very good takes minimal time to resolve the issue and always takes feedback seriously to improve the application.

Incentivized

I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.

Incentivized

Micro Focus ALM Octane use at DaVita goes back beyond my starting with them three years ago. They have used it as part of DevOps as well as for performance measurement of software releases in combo with HP Performance Center (a great combination). Jira is well suited to managing bug reports and development processes with Agile and Scrum, but ALM Octane goes above and beyond that.

Incentivized

None Other Used

Incentivized

• Decreased turn around time for defect fixes.
• Smoother builder deploys
• Clearer communication from QA to Dev Team

Incentivized

• It's had a very positive impact.
• Very good customer support as well when required.

Incentivized

• Better historical information about what happend in past releases, deeper integration with the whole software development life cycle.