What users are saying about
82 Ratings
82 Ratings
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Score 7.1 out of 100
31 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Bugzilla is rated higher in 1 area: Likelihood to Recommend
  • Firebase Crashlytics is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.8

Bugzilla

88%
20 Ratings
8.5

Firebase Crashlytics

85%
7 Ratings

Likelihood to Renew

6.0

Bugzilla

60%
10 Ratings
10.0

Firebase Crashlytics

100%
1 Rating

Usability

9.0

Bugzilla

90%
3 Ratings

Firebase Crashlytics

N/A
0 Ratings

Availability

9.0

Bugzilla

90%
6 Ratings

Firebase Crashlytics

N/A
0 Ratings

Performance

8.0

Bugzilla

80%
4 Ratings

Firebase Crashlytics

N/A
0 Ratings

Support Rating

5.1

Bugzilla

51%
6 Ratings

Firebase Crashlytics

N/A
0 Ratings

In-Person Training

9.0

Bugzilla

90%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Implementation Rating

8.0

Bugzilla

80%
4 Ratings

Firebase Crashlytics

N/A
0 Ratings

Configurability

9.0

Bugzilla

90%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Ease of integration

9.0

Bugzilla

90%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Product Scalability

9.0

Bugzilla

90%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Vendor post-sale

7.0

Bugzilla

70%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Vendor pre-sale

8.0

Bugzilla

80%
1 Rating

Firebase Crashlytics

N/A
0 Ratings

Likelihood to Recommend

Open Source

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
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Google

Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on. It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
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Pros

Open Source

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
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Google

  • Can get the device detail an actual state like RAM, Storage, Display Size, etc.
  • Can get the class name and line number where crash occur.
  • Its work in realtime so we can reduce the time of issue finding and resolution.
Read full review

Cons

Open Source

  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
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Google

  • Sometimes UI of Firebase Crashlytics is quit difficult to understand for new users.
  • There can be a proper discretion for all the features that is offered.
  • There can be api crash report also.
Read full review

Pricing Details

Bugzilla

Starting Price

Editions & Modules

Bugzilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Firebase Crashlytics

    Starting Price

    Editions & Modules

    Firebase Crashlytics editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Open Source

      For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
      Read full review

      Google

      Because its fulfilling our basic and necessary requirements that can be an only and enough reason to renew the subscription.
      Read full review

      Usability

      Open Source

      This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
      Read full review

      Google

      No answers on this topic

      Reliability and Availability

      Open Source

      I used it.
      Read full review

      Google

      No answers on this topic

      Performance

      Open Source

      I like this rating.
      Read full review

      Google

      No answers on this topic

      Support Rating

      Open Source

      Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
      Read full review

      Google

      No answers on this topic

      In-Person Training

      Open Source

      I know it.
      Read full review

      Google

      No answers on this topic

      Implementation Rating

      Open Source

      Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
      Read full review

      Google

      No answers on this topic

      Alternatives Considered

      Open Source

      Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
      Read full review

      Google

      As mentioned previously, the only realistic competitor to Crashlytics is Instabug (backed by Y Combinator in the W16 class). While Crashlytics is focused on actual crashes, Instabug's main innovation is in collecting feedback from users for non-crash bugs. While non-crash bugs are a substantial category of bugs, Instabug's pricing is quite steep. As soon as you go beyond the most basic features your monthly bill spikes to $124 - $499 per month, whereas Crashlytics is 100% free (for all usage levels and all enterprise features). Based on this, I've never tried Instabug because the ROI just wasn't there.
      Read full review

      Scalability

      Open Source

      I used it
      Read full review

      Google

      No answers on this topic

      Return on Investment

      Open Source

      • Unification of toolset (one tool for managing software development defects and customer escalations)
      • User appreciation for ease of use in finding interrelated issues amongst different product areas
      • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
      Read full review

      Google

      • Allows us to easily share crash data with clients.
      • Provides confidence to our developers and project teams by having trust in the data that is being reported.
      • Allows us to quickly and efficiently address fatal crashes.
      Read full review

      Add comparison