TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calendly

    Score8.6 out of 10
    N/ACalendly helps organizations globally automate the meeting lifecycle by removing the scheduling back and forth, with the goal of enabling companies to close deals, hire candidates faster, and build relationships.

    $12

    per month per seat

    Zendesk Sell

    Score9.7 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    CalendlyZendesk Sell
    Editions & Modules
    Standard
    $10
    per month (billed annually) per seat
    Teams
    $16
    per month (billed annually) per seat
    Enterprise
    Starts at $15k
    per year
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    CalendlyZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMonthly billing also available.—
    More Pricing Information
    Community Pulse
    CalendlyZendesk Sell
    Considered Both Products
    Calendly
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    62 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    61 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    63 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    52 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    55 Answers
    No answers on this topic
    Features
    CalendlyZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    6.6
    15 Ratings
    17% below category average
    Customer data management / contact management00 Ratings8.914 Ratings
    Workflow management00 Ratings6.115 Ratings
    Territory management00 Ratings4.98 Ratings
    Opportunity management00 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
    Contract management00 Ratings5.410 Ratings
    Quote & order management00 Ratings3.97 Ratings
    Interaction tracking00 Ratings7.915 Ratings
    Channel / partner relationship management00 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    9.0
    12 Ratings
    16% above category average
    Case management00 Ratings9.07 Ratings
    Call center management00 Ratings9.08 Ratings
    Help desk management00 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    6.9
    12 Ratings
    11% below category average
    Lead management00 Ratings6.012 Ratings
    Email marketing00 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    5.3
    13 Ratings
    37% below category average
    Task management00 Ratings8.013 Ratings
    Billing and invoicing management00 Ratings1.05 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    8.2
    15 Ratings
    7% above category average
    Forecasting00 Ratings7.812 Ratings
    Pipeline visualization00 Ratings7.914 Ratings
    Customizable reports00 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    4.2
    15 Ratings
    58% below category average
    Custom fields00 Ratings7.815 Ratings
    Custom objects00 Ratings4.910 Ratings
    Scripting environment00 Ratings1.16 Ratings
    API for custom integration00 Ratings3.08 Ratings
    Security
    Comparison of Security features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    9.5
    14 Ratings
    12% above category average
    Single sign-on capability00 Ratings9.912 Ratings
    Role-based user permissions00 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    61% below category average
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    5.4
    7 Ratings
    33% below category average
    Marketing automation00 Ratings9.87 Ratings
    Compensation management00 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Calendly and Zendesk Sell
    Feature
    Calendly
    -
    Ratings
    Zendesk Sell
    8.0
    13 Ratings
    5% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    CalendlyZendesk Sell
    Small Businesses
    Square Appointments
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CalendlyZendesk Sell
    Likelihood to Recommend
    9.5
    (90 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    10.0
    (4 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.7
    (32 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CalendlyZendesk Sell
    Likelihood to Recommend
    Calendly
    It's well suited for music students' lessons. It's well suited for online coaching, primarily through places like Zoom and more. It helps simplify things for your clients, lets you program your schedule, and allows it all to go automatically! If you are working with a senior population, it may be a little tricky for them to sign up and then really hard for them to cancel lessons. There isn't a way to go to the site and cancel. You have to pull up the confirmed email and cancel from there, but people can lose emails.
    Incentivized
    Read full review
    Zendesk
    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Incentivized
    Read full review
    Pros
    Calendly
    • Sync with multiple calendar types so my schedule is always current.
    • Integration with Zoom to schedule meetings, send invites, and populate my Zoom app accordingly.
    • Automatic email communication to all parties with all relevant details in a clear format.
    • Allowing team members to do the same in a way that I'm also notified of what meetings are taking place saves a lot of time in terms of coordinating to find out what other people are doing.
    • Well-designed interface that simplifies everything down to its clearest expression. Language instruction and interaction are wonderfully simple and clear.
    Incentivized
    Read full review
    Zendesk
    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Incentivized
    Read full review
    Cons
    Calendly
    • After a meeting is booked, having the ability to change the location without canceling the entire booking.
    • Being able to offer 2 different locked in locations for certain time periods of the day within the same event. So you're not having to create 2 events for the same thing, only different locations.
    • Giving users permission to create their own routing forms. We run an independent business model where our users like to have control over their subscriptions.
    Incentivized
    Read full review
    Zendesk
    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Incentivized
    Read full review
    Likelihood to Renew
    Calendly
    For all reasons like workflows, UI, and the way Calendly keeps all of us engaged through the Collective forum. It's indeed undeniable that no other product covers all business needs like Calendly does. On the other side, this has also reduced the workload by enabling us to focus more on other tasks for the day
    Incentivized
    Read full review
    Zendesk
    The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process.
    Incentivized
    Read full review
    Usability
    Calendly
    Calendly is extremely easy to use for selecting times and days for meetings. From my end, it's very easy to indicate the days and times that I am available for meetings. I have used other scheduling products, but Calendly has the smoothest way of operating. I highly recommend it for scheduling meetings
    Read full review
    Zendesk
    I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
    Incentivized
    Read full review
    Reliability and Availability
    Calendly
    No answers on this topic
    Zendesk
    Always available and easy connection from Zendesk Support
    Incentivized
    Read full review
    Performance
    Calendly
    No answers on this topic
    Zendesk
    Never any latency issues
    Incentivized
    Read full review
    Support Rating
    Calendly
    There is a lot of support for Calendly. Whenever I have had issues navigating through it, especially as a new user, I found multiple support on the web addressing my questions or concerns. There is a lot of in app informative notes accessible to users to navigate through Calendly when needed.
    Incentivized
    Read full review
    Zendesk
    Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
    Incentivized
    Read full review
    Online Training
    Calendly
    No answers on this topic
    Zendesk
    This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
    Incentivized
    Read full review
    Implementation Rating
    Calendly
    No answers on this topic
    Zendesk
    Simple, and straight forward.
    Incentivized
    Read full review
    Alternatives Considered
    Calendly
    When I started using it, there were not many competitors in this space. I've seen some like Mixmax that seem to work well for solopreneurs or where free version might be better than Calendly's free version. I use the paid version of Calendly and it's just kept serving us well so why change?
    Incentivized
    Read full review
    Zendesk
    Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
    Read full review
    Scalability
    Calendly
    No answers on this topic
    Zendesk
    Always on, always available.
    Incentivized
    Read full review
    Return on Investment
    Calendly
    • Positive: When people want to meet, I can simply send my Calendly link and it takes less than 5 seconds to do.
    • Positive: It integrates well with Zoom, which means that by default all my appointments include Zoom information for a remote call.
    Incentivized
    Read full review
    Zendesk
    • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
    • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
    Incentivized
    Read full review
    ScreenShots

    Calendly Screenshots

    Screenshot of how to share a scheduling linkScreenshot of automated workflowsScreenshot of browser extensionsScreenshot of routing formsScreenshot of round robin & collective eventsScreenshot of admin management